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AgentTime Scheduler vs. Aspect Performance

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    AgentTime Scheduler

    Score5 out of 10
    N/AAgentTime Scheduler is a call center workforce modeling and scheduling option, from Portage Communications.N/A

    Aspect Performance

    Score5.1 out of 10
    N/AAspect Performance is a tool that can reveal insights by enabling the tracking of personal and group performance vs. goal using a wide range of metrics with data sourced from many contact center systems. It includes a coaching module, which helps ensure staff gets the corrective training they need, and gamification to set up targeted challenges with rules, goals and rewards set by the supervisor.N/A
    Pricing
    AgentTime SchedulerAspect Performance
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    AgentTime SchedulerAspect Performance
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Best Alternatives
    AgentTime SchedulerAspect Performance
    Small Businesses
    No answers on this topic
    No answers on this topic
    Medium-sized Companies
    Playvox
    Score6.7 out of 10
    Playvox
    Score6.7 out of 10
    Enterprises
    Calabrio WFM
    Score8.1 out of 10
    Calabrio WFM
    Score8.1 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    AgentTime SchedulerAspect Performance
    Likelihood to Recommend
    8.0
    (2 ratings)
    9.0
    (1 ratings)
    User Testimonials
    AgentTime SchedulerAspect Performance
    Likelihood to Recommend
    Portage Communications
    Easy for employees to adjust everything on time and it has smart scheduling features as compared to other software. AgentTime Scheduler is always one step ahead of others. However, the problem encountered by customers is that they cannot manage to sign in to the system to print schedules prepared for them and we keep getting negative feedback.
    Incentivized
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    Aspect Software
    Alvaria Performance is suited for a company that needs to provide an easy way to schedule employees, provide a general schedule to adhere to daily. Alvaria Performance is also good with creating a visual representation of scheduling data to make it easier to view in a hurry. Alvaria Performance is less suited for specific schedule adjustments, it is good for increments of 1hr or more but less useful if change requires minutes.
    Incentivized
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    Pros
    Portage Communications
    • Customers can log in the system 7/24 without facing any problems.
    • AgentTime has the best features and safe connections for the staff.
    • Workers can send messages on time when the school has some class cancelations to all students.
    Incentivized
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    Aspect Software
    No answers on this topic
    Cons
    Portage Communications
    • Price of it might be expensive for small business but the product can still be used by any type of business.
    • Logging into the system is taking some time. It should be checked to see what is going on inside the system.
    • The scheduled time which is sent via e-mail is not received on time. It may have some bug problems.
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    Aspect Software
    No answers on this topic
    Alternatives Considered
    Portage Communications
    I think AgentTime Scheduler truly does exactly what is needed from me on a day to day. It is the only scheduler I have used since being with the company
    Incentivized
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    Aspect Software
    No answers on this topic
    Return on Investment
    Portage Communications
    • Customers experiencing sign-in problems.
    • Taking responses from our staff on time satisfies our customers.
    • The software is truly confidential and safe. This is first thing what we users are looking for and AgentTime has this.
    Incentivized
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    Aspect Software
    No answers on this topic
    ScreenShots