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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    AgentTime Scheduler

    Score5 out of 10
    N/AAgentTime Scheduler is a call center workforce modeling and scheduling option, from Portage Communications.N/A

    Click2Coach

    Score4 out of 10
    N/AClick2Coach is call center workforce optimization software from Envision headquartered in Seattle, Washington.N/A
    Pricing
    AgentTime SchedulerClick2Coach
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    AgentTime SchedulerClick2Coach
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Best Alternatives
    AgentTime SchedulerClick2Coach
    Small Businesses
    No answers on this topic
    No answers on this topic
    Medium-sized Companies
    Playvox
    Score6.7 out of 10
    Playvox
    Score6.7 out of 10
    Enterprises
    Calabrio WFM
    Score8.1 out of 10
    Calabrio WFM
    Score8.1 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    AgentTime SchedulerClick2Coach
    Likelihood to Recommend
    8.0
    (2 ratings)
    -
    (0 ratings)
    User Testimonials
    AgentTime SchedulerClick2Coach
    Likelihood to Recommend
    Portage Communications
    Easy for employees to adjust everything on time and it has smart scheduling features as compared to other software. AgentTime Scheduler is always one step ahead of others. However, the problem encountered by customers is that they cannot manage to sign in to the system to print schedules prepared for them and we keep getting negative feedback.
    Incentivized
    Read full review
    Envision
    No answers on this topic
    Pros
    Portage Communications
    • Customers can log in the system 7/24 without facing any problems.
    • AgentTime has the best features and safe connections for the staff.
    • Workers can send messages on time when the school has some class cancelations to all students.
    Incentivized
    Read full review
    Envision
    No answers on this topic
    Cons
    Portage Communications
    • Price of it might be expensive for small business but the product can still be used by any type of business.
    • Logging into the system is taking some time. It should be checked to see what is going on inside the system.
    • The scheduled time which is sent via e-mail is not received on time. It may have some bug problems.
    Incentivized
    Read full review
    Envision
    No answers on this topic
    Alternatives Considered
    Portage Communications
    I think AgentTime Scheduler truly does exactly what is needed from me on a day to day. It is the only scheduler I have used since being with the company
    Incentivized
    Read full review
    Envision
    No answers on this topic
    Return on Investment
    Portage Communications
    • Customers experiencing sign-in problems.
    • Taking responses from our staff on time satisfies our customers.
    • The software is truly confidential and safe. This is first thing what we users are looking for and AgentTime has this.
    Incentivized
    Read full review
    Envision
    No answers on this topic
    ScreenShots