AgentVoice vs. Five9 Intelligent Virtual Agent

AgentVoice

AgentVoice

0 Reviews and Ratings

Five9 Intelligent Virtual Agent

Five9 Intelligent Virtual Agent

11 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
AgentVoice	Score 0.0 out of 10	N/A	AgentVoice is an AI voice platform built for businesses that want production-ready agents without the complexity or runaway costs of developer-first tools. Unlike platforms that only provide scaffolding, AgentVoice agents come ready to work on day one: they remember past conversations, integrate securely with a CRM and scheduling tools, and take real action across workflows. They are designed to make natural sounding calls with human-like cadence, tone, and turn…	N/A
Five9 Intelligent Virtual Agent	Score 8.6 out of 10	N/A	Five9 Intelligent Virtual Agent, based on Inference Studio which was developed by Inference Solutions and acquired by Five9 October 2020, is a web based visual tool that enables users to build AI-Powered Intelligent Virtual Agents to help businesses of all sizes automate their customer care workloads.	N/A

Pricing

AgentVoice

Five9 Intelligent Virtual Agent

Editions & Modules

No answers on this topic

No answers on this topic

Offerings

Pricing Offerings
AgentVoice	Five9 Intelligent Virtual Agent
Free Trial
Yes	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

Optional

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	AgentVoice	Five9 Intelligent Virtual Agent
Considered Both Products	AgentVoice No answer on this topic	Five9 Intelligent Virtual Agent Jayson Cadano In-Country Manager Chose Five9 Intelligent Virtual Agent Way better. Just the recording, reports and the useability. Incentivized Helpful? SM steven mikutel Information Technology Auditor Chose Five9 Intelligent Virtual Agent It does an excellent cost-effective job Incentivized Helpful?

Best Alternatives
	AgentVoice	Five9 Intelligent Virtual Agent
Small Businesses	Gorgias Score 8.4 out of 10	Gorgias Score 8.4 out of 10
Medium-sized Companies	Zoom Contact Center Score 8.7 out of 10	Zoom Contact Center Score 8.7 out of 10
Enterprises	Genesys Cloud CX Score 8.8 out of 10	Genesys Cloud CX Score 8.8 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	AgentVoice	Five9 Intelligent Virtual Agent
Likelihood to Recommend	- (0 ratings)	9.0 (0 ratings)

User Testimonials
	AgentVoice	Five9 Intelligent Virtual Agent
Likelihood to Recommend	No answers on this topic	We've used a different dialer before which didn't had proper recording where we have to cross referrence date and time. With Five9 Intelligent Virtual Agent, we can referrence phone numbers and integration with Salesforce. This allowed us to quickly pull out call information or accounts details when doing calibration. This also helps greatly with reporting as we can see how frequent a caller calls our support line. Incentivized Jayson Cadano In-Country Manager Read full review
Pros	No answers on this topic	Recording Queue Management Reporting Insights Incentivized Jayson Cadano In-Country Manager Read full review
Cons	No answers on this topic	more training would be good documentation and case study materia; Incentivized SM steven mikutel Information Technology Auditor Read full review
Usability	No answers on this topic	Very user friendly as an agent but can be a bit over whelming when you're admin. It's best to have a visual guide or if the onboarding is much smoother guiding the admin depending on their use case Incentivized Jayson Cadano In-Country Manager Read full review
Alternatives Considered	No answers on this topic	Way better. Just the recording, reports and the useability Incentivized Jayson Cadano In-Country Manager Read full review
Return on Investment	No answers on this topic	pre qualify process is big real time analytics are great Incentivized SM steven mikutel Information Technology Auditor Read full review
ScreenShots	AgentVoice Screenshots