AgentVoice vs. Yellow.ai

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
AgentVoice
Score 0.0 out of 10
N/A
AgentVoice is an AI voice platform built for businesses that want production-ready agents without the complexity or runaway costs of developer-first tools. Unlike platforms that only provide scaffolding, AgentVoice agents come ready to work on day one: they remember past conversations, integrate securely with a CRM and scheduling tools, and take real action across workflows. They are designed to make natural sounding calls with human-like cadence, tone, and turn…N/A
Yellow.ai
Score 8.3 out of 10
N/A
yellow.ai (formerly Yellow Messenger) is a customer experience automation platform enabling enterprises to leverage its NLP engine to build chat and voice bots. Combining AI and human intelligence to automate customer and employee experience, the company aims to democratize AI through its no-code/low-code bot builders, omnichannel virtual assistants, and ticketing automation suite.N/A
Pricing
AgentVoiceYellow.ai
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
AgentVoiceYellow.ai
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeOptionalOptional
Additional DetailsContact vendor for pricing information.
More Pricing Information
Community Pulse
AgentVoiceYellow.ai
Considered Both Products
AgentVoice

No answer on this topic

Yellow.ai
Chose Yellow.ai
The system we used before was a typical chat network, where users can just enter their basic details and take them to a direct customer service agent. With yellow.ai we were able to resolve around 70% of their doubts through AI-built FAQs, only the rest of the doubts needed to …
Chose Yellow.ai
The main factor was use cases implemented elsewhere in the BFSI domain besides competitive cost & implementation timelines.
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User Ratings
AgentVoiceYellow.ai
Likelihood to Recommend
-
(0 ratings)
9.0
(0 ratings)
User Testimonials
AgentVoiceYellow.ai
Likelihood to Recommend
No answers on this topic
We are very happy how yellow.ai helped us through our customer journey. All the use cases are well met and fully automated. Our customers also found it very easier to get into the basic FAQs before getting into direct customer care agents. Needed a few more advancements in integrating catalog with chat so users can shop directly from WhatsApp or chat messages than going to our app/website. Overall I recommend it very much.
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Pros
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  • Web integrated chat bot
  • WhatsApp bot
  • Good support from YM team
  • Transparent dashboard for analysis
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Cons
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  • Shopping features in bot
  • pricing
  • app integration
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Alternatives Considered
No answers on this topic
The main factor was use cases implemented elsewhere in the BFSI domain besides competitive cost & implementation timelines.
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Return on Investment
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  • Chatbot is another touch point for customer to do servicing of their loan.
  • The following are the benefits for the customers.
  • Avoid long wait times to reach agent.
  • Get quick and reliable and up to date information.
  • Easy and guided self-service journey.
  • Post-launch on 04-Jan-20, in one month we had around 28000 unique customers visiting the bot.
  • 24 X 7 availability.
  • Increased customer satisfaction.
  • Reduction in customer support manpower.
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ScreenShots

AgentVoice Screenshots

Screenshot of the AgentVoice dashboard