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Yellow.ai

Yellow.ai
Formerly Yellow Messenger

Overview

What is Yellow.ai?

yellow.ai (formerly Yellow Messenger) is a customer experience automation platform enabling enterprises to leverage its NLP engine to build chat and voice bots. Combining AI and human intelligence to automate customer and employee experience, the company aims to democratize AI through…

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Recent Reviews

TrustRadius Insights

Yellow Messenger, an AI-enabled chatbot platform, has provided a range of use cases across various industries and business functions. …
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Pricing

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What is Yellow.ai?

yellow.ai (formerly Yellow Messenger) is a customer experience automation platform enabling enterprises to leverage its NLP engine to build chat and voice bots. Combining AI and human intelligence to automate customer and employee experience, the company aims to democratize AI through its no…

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://yellow.ai/pricing-ai-chatbot

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

What is a Conversational AI Platform and what is it made up of? Know with Shubhi

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Product Details

What is Yellow.ai?

Yellow.ai supports Conversational AI, delivering autonomous, human-like experiences for customers and employees to accelerate enterprise growth. DAP’s proprietary multi-LLM AI engine, DynamicNLP™, empowers the service to handle 2Bn conversations every quarter across 35+ channels in 135+ languages. Its Dynamic AI agents help enterprises achieve higher customer satisfaction and employee engagement.

Yellow.ai states they have raised more than $102M from blue-chip investors with offices across six countries, and boast users among over 1000 enterprises, including Sony, Domino’s, Sephora, Hyundai, Ferrellgas, Waste Connections, and Randstad, who use the Yellow.ai generative AI-powered, no-code Dynamic Automation Platform (DAP).

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Yellow.ai Competitors

Yellow.ai Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(7)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Yellow Messenger, an AI-enabled chatbot platform, has provided a range of use cases across various industries and business functions. Customers have experienced improved customer engagement and service, enhanced employee experience, and cost-saving through the use of AI bots. With Yellow Messenger's chatbot capabilities, businesses have been able to automate day-to-day tasks, resolve customer queries, and improve overall customer experience.

The platform has been widely used in customer support functions, helping businesses optimize resources and reduce manual errors. By automating repetitive queries, Yellow Messenger has improved response management and reduced turnaround time. Additionally, the integration with different communication channels such as webchat and WhatsApp has allowed for direct and real-time solutions with customers, leading to increased efficiency in scheduling meetings without human intervention.

Yellow Messenger has also played a significant role in the healthcare industry by connecting doctors, nurses, and patients together. In the financial sector, the platform has enabled effective customer engagement through AI-driven chatbots and automation capabilities. Furthermore, businesses have utilized Yellow Messenger to connect with customers directly on popular messaging platforms like WhatsApp, providing a low-cost solution for the local food and beverage industry to improve customer experience.

Users have praised Yellow Messenger's versatility in adapting to different industries and incorporating security features like OTP and timeout. It has also been commended for its ability to connect with various channels, including social media platforms like Facebook. Developers have found Yellow Messenger to be a valuable tool for hackathons, where it has been used to tackle issues like fake news and raise awareness among people.

Overall, Yellow Messenger's AI-enabled chatbot platform has proven useful in solving various business problems, automating workflows, improving customer support functions, reducing costs, and enhancing overall customer experience. Users appreciate the platform's user-friendly interface for bot design and its instant replies feature for clearing repetitive customer queries. The team behind Yellow Messenger is praised for their enthusiasm and willingness to take on new challenging use cases.

Users have made several recommendations based on their experience with Yellow.ai. The most common recommendations include exploring the services of Yellow.ai, as users have found the team to be friendly, approachable, and highly skilled.

Additionally, users recommend Yellow Messenger for enhancing customer support and engagement, as it is a good platform for professionals to connect with customers in real-time.

Furthermore, users suggest ensuring customization options meet specific needs and going through Yellow Messenger AI bot training to use it effectively in organizations.

Overall, users recommend Yellow Messenger for its user-friendly interface, improvements in developer options and user experience, speed, seamless mobile integration, security features, and its potential as a platform for building chatbots and starting a career in conversational AI.

Reviews

(1-2 of 2)
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Lekha Tharoor | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We used yellow.ai for AI integrated customer contact through different channels - chatbot, WhatsApp, etc and it was very effective to do the process easily. There was very minimal manual job needed. The process was very simple and the support we received from the YM team was very high. We thank them very much for supporting us through the journey. I highly recommend it for all retail-based businesses to seamlessly communicate with their customers.
  • Web integrated chat bot
  • WhatsApp bot
  • Good support from YM team
  • Transparent dashboard for analysis
  • Shopping features in bot
  • pricing
  • app integration
We are very happy how yellow.ai helped us through our customer journey. All the use cases are well met and fully automated. Our customers also found it very easier to get into the basic FAQs before getting into direct customer care agents. Needed a few more advancements in integrating catalog with chat so users can shop directly from WhatsApp or chat messages than going to our app/website. Overall I recommend it very much.
  • Whatsapp BOT
  • Website chat bot
  • there was around 15% growth in customer engagement
  • 15% growth in customer retention
  • more satisfied customers
  • less missed communications from customers
The system we used before was a typical chat network, where users can just enter their basic details and take them to a direct customer service agent. With yellow.ai we were able to resolve around 70% of their doubts through AI-built FAQs, only the rest of the doubts needed to be attended to directly by our staff.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Bajaj Finance Ltd- Auto Finance has added a feather to its Digital journey by introducing Chatbot “ BRO” currently a self-Service assistant. “BRO” adds to the gamut of customer service touchpoint channels and provides customers with an AI/NLP-enabled assistant, enriching the customers' experience with us.

With the monthly increasing customer base, it was envisaged the need for additional customer service touchpoints. Implementing “BRO” has the following benefits.

1) Chatbot will help address increasing Customer base queries.
2) Can address multiple customers in a single instance.
3) Maintain the same quality of self-service for all the customers.
4) Reducing human error and reducing rework.
5) Works 24X7 supporting customers at odd hours.

In addition to Chatbot, we have also implemented the Live chat app which is a fallback mechanism, in case “BRO” is unable to service the customer. The customer gets routed to the Live chat agent who clarifies the customer queries.
  • They are highly knowledgeable folks. Their technical skills have helped us in smooth implementation, rollout out & scale.
  • They have gone out of the way & helped us in setting up the rules without even asking for it.
  • All CRs were absorbed without any additional cost to us.
  • Very proactive & supportive team.
  • All good.
I guess well suited for all kinds of use cases, scenarios across the industry, geography, businesses, etc.
  • AI/ML powered chatbot.
  • Integration with WhatsApp.
  • Chatbot is another touch point for customer to do servicing of their loan.
  • The following are the benefits for the customers.
  • Avoid long wait times to reach agent.
  • Get quick and reliable and up to date information.
  • Easy and guided self-service journey.
  • Post-launch on 04-Jan-20, in one month we had around 28000 unique customers visiting the bot.
  • 24 X 7 availability.
  • Increased customer satisfaction.
  • Reduction in customer support manpower.
The main factor was use cases implemented elsewhere in the BFSI domain besides competitive cost & implementation timelines.
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