A highly recommended AI customer engagement medium
March 04, 2022
A highly recommended AI customer engagement medium
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with yellow.ai
We used yellow.ai for AI integrated customer contact through different channels - chatbot, WhatsApp, etc and it was very effective to do the process easily. There was very minimal manual job needed. The process was very simple and the support we received from the YM team was very high. We thank them very much for supporting us through the journey. I highly recommend it for all retail-based businesses to seamlessly communicate with their customers.
Pros
- Web integrated chat bot
- WhatsApp bot
- Good support from YM team
- Transparent dashboard for analysis
Cons
- Shopping features in bot
- pricing
- app integration
- Whatsapp BOT
- Website chat bot
- there was around 15% growth in customer engagement
- 15% growth in customer retention
- more satisfied customers
- less missed communications from customers
The system we used before was a typical chat network, where users can just enter their basic details and take them to a direct customer service agent. With yellow.ai we were able to resolve around 70% of their doubts through AI-built FAQs, only the rest of the doubts needed to be attended to directly by our staff.
Do you think Yellow.ai delivers good value for the price?
Yes
Are you happy with Yellow.ai's feature set?
Yes
Did Yellow.ai live up to sales and marketing promises?
Yes
Did implementation of Yellow.ai go as expected?
Yes
Would you buy Yellow.ai again?
Yes
Comments
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