Overall Satisfaction with yellow.ai
We used yellow.ai for AI integrated customer contact through different channels - chatbot, WhatsApp, etc and it was very effective to do the process easily. There was very minimal manual job needed. The process was very simple and the support we received from the YM team was very high. We thank them very much for supporting us through the journey. I highly recommend it for all retail-based businesses to seamlessly communicate with their customers.
- Whatsapp BOT
- Website chat bot
- there was around 15% growth in customer engagement
- 15% growth in customer retention
- more satisfied customers
- less missed communications from customers
The system we used before was a typical chat network, where users can just enter their basic details and take them to a direct customer service agent. With yellow.ai we were able to resolve around 70% of their doubts through AI-built FAQs, only the rest of the doubts needed to be attended to directly by our staff.
Do you think yellow.ai delivers good value for the price?
Are you happy with yellow.ai's feature set?
Did yellow.ai live up to sales and marketing promises?
Did implementation of yellow.ai go as expected?
Would you buy yellow.ai again?
We are very happy how yellow.ai helped us through our customer journey. All the use cases are well met and fully automated. Our customers also found it very easier to get into the basic FAQs before getting into direct customer care agents. Needed a few more advancements in integrating catalog with chat so users can shop directly from WhatsApp or chat messages than going to our app/website. Overall I recommend it very much.