TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Agentwork

    N/AN/AAgentwork is a shared knowledge layer for companies, with AI workflows that run on it. It connects to the tools a team already uses, including Slack, Notion, Google Drive, email and CRM systems, and answers questions in plain language with the source attached. Retrieval is permission-aware: each answer is scoped to what the person asking is allowed to see, and that scoping is enforced by the system rather than by the language model. When an answer is not documented…

    $15

    per month per seat

    RWS Tridion Sites

    Score9 out of 10
    N/ARWS Tridion Sites provides web content management capabilities, connecting people, processes, and information across teams, brands, and markets, to deliver impactful online experiences globally. RWS Tridion Sites' DPX platform enables the use of either traditional or headless publishing. It includes advanced features such as automated personalization, multilingual capabilities and Semantic AI. The BluePrinting® technology at the core of RWS Tridion Sites simplifies reuse and…N/A
    Pricing
    AgentworkRWS Tridion Sites
    Editions & Modules
    Self-serve
    $15
    per month per seat
    Scale
    Custom
    No answers on this topic
    Offerings
    Pricing Offerings
    AgentworkRWS Tridion Sites
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsAgentwork has three tiers. Testing is free and includes unlimited chats with one integration. Self-serve is $15 per seat per month with a 30-day free trial, unlimited chats, unlimited integrations, and 1GB of storage per seat; there is no seat minimum, so a single user can subscribe. Scale is custom-priced and adds concierge onboarding, unlimited storage, dedicated support, and an SLA. There are no usage credits or per-question charges on the self-serve tier.—
    More Pricing Information
    Features
    AgentworkRWS Tridion Sites
    Security
    Comparison of Security features of Agentwork and RWS Tridion Sites
    Feature
    Agentwork
    -
    Ratings
    RWS Tridion Sites
    9.0
    9 Ratings
    9% above category average
    Role-based user permissions00 Ratings9.09 Ratings
    Platform & Infrastructure
    Comparison of Platform & Infrastructure features of Agentwork and RWS Tridion Sites
    Feature
    Agentwork
    -
    Ratings
    RWS Tridion Sites
    9.1
    8 Ratings
    15% above category average
    API00 Ratings8.36 Ratings
    Internationalization / multi-language00 Ratings10.07 Ratings
    Web Content Creation
    Comparison of Web Content Creation features of Agentwork and RWS Tridion Sites
    Feature
    Agentwork
    -
    Ratings
    RWS Tridion Sites
    8.5
    8 Ratings
    8% above category average
    WYSIWYG editor00 Ratings8.08 Ratings
    Code quality / cleanliness00 Ratings8.07 Ratings
    Admin section00 Ratings9.08 Ratings
    Page templates00 Ratings9.08 Ratings
    Library of website themes00 Ratings8.24 Ratings
    Mobile optimization / responsive design00 Ratings9.07 Ratings
    Publishing workflow00 Ratings9.08 Ratings
    Form generator00 Ratings8.33 Ratings
    Web Content Management
    Comparison of Web Content Management features of Agentwork and RWS Tridion Sites
    Feature
    Agentwork
    -
    Ratings
    RWS Tridion Sites
    7.6
    8 Ratings
    1% above category average
    Content taxonomy00 Ratings9.07 Ratings
    SEO support00 Ratings9.06 Ratings
    Bulk management00 Ratings9.08 Ratings
    Availability / breadth of extensions00 Ratings8.35 Ratings
    Community / comment management00 Ratings3.03 Ratings
    Best Alternatives
    AgentworkRWS Tridion Sites
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    Slite
    Score5.7 out of 10
    Umbraco CMS
    Score7 out of 10
    Medium-sized Companies
    Bloomfire
    Score8.4 out of 10
    Square Online
    Score7.7 out of 10
    Enterprises
    Bloomfire
    Score8.4 out of 10
    Storyblok
    Score9.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    AgentworkRWS Tridion Sites
    Likelihood to Recommend
    -
    (0 ratings)
    9.9
    (22 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    6.3
    (15 ratings)
    Usability
    -
    (0 ratings)
    8.5
    (2 ratings)
    User Testimonials
    AgentworkRWS Tridion Sites
    Likelihood to Recommend
    FermAI ApS
    No answers on this topic
    RWS Group
    Love the product and I really like how we use it for public sites. The only negative aspect is that it is just hard to find Tridion devs that understand the tool, grasp .net, react, and understand the blueprint, etc.
    Read full review
    Pros
    FermAI ApS
    No answers on this topic
    RWS Group
    • Makes it easy to spin up a new site quickly
    • Allows for numerous users to work on the same site without conflicting with each other's changes
    • Allows you to unpublish changes or revert to old versions if you make a mistake
    • Allows you to time publishing actions (for example, you can set it to happen overnight)
    Incentivized
    Read full review
    Cons
    FermAI ApS
    No answers on this topic
    RWS Group
    • Tridion is complicated in enough ways that it makes it difficult to train new users. Therefore, we have to limit the number of people with access to the system since we have not yet implemented Workflow.
    • When something goes wrong (items fail to publish, or there is unexpected behavior with components), there is little explanation provided that would point us in the right direction to troubleshoot. As a result, content Authors and Editors have to frequently ask for IT assistance.
    Read full review
    Likelihood to Renew
    FermAI ApS
    No answers on this topic
    RWS Group
    I am giving this a semi-high rating because we have already got Tridion up and running and we are still in the process of moving the sites over to Tridion. It is unlikely we will be moving things to a new CMS AGAIN in the near future as the cost to get Tridion was high.
    Read full review
    Usability
    FermAI ApS
    No answers on this topic
    RWS Group
    The editor user interface is very user friendly and in-site editing makes simple updates fast and easy. The extensibility of Tridion is a big plus and the ability to add our own options into the default Tridion interface helps us integrate with external systems. Finally, the user permissions and security system helps us deploy it within our large organization.
    Read full review
    Alternatives Considered
    FermAI ApS
    No answers on this topic
    RWS Group
    It is a nuclear missile compared to the other handguns and knives on the market today. But it also requires nuclear technicians and expertise that a handgun doesn't require. Do you need to decimate your competition and you have the investment capabilities necessary to put a nuclear missile into the sky? Then definitely do it. Especially if you need a very good multi-lingual blueprint provider like Tridion.
    Incentivized
    Read full review
    Return on Investment
    FermAI ApS
    No answers on this topic
    RWS Group
    • SDL is a very complex system. Creating custom components by external vendors turned out to be expensive.
    • The learning curve is very slow, so training takes a lot of time and cost.
    • The revamped corporate site looks clean, modern, and is mobile-friendly.
    Incentivized
    Read full review
    ScreenShots

    Agentwork Screenshots

    Screenshot of a customer renewal summary.Screenshot of the search tool.Screenshot of some of the available connections.Screenshot of the Slack connection.Screenshot of the assistant surfacing conflicting information.Screenshot of the assistant producing a product digest.