Agilysys InfoGenesis vs. Sellsy

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Agilysys InfoGenesis
Score 5.5 out of 10
N/A
InfoGenesis POS is a point-of-sale software solution with features such as empower your business and Apple Pay integration.N/A
Sellsy
Score 8.0 out of 10
Small Businesses (1-50 employees)
Sellsy is one integrated suite for sales management. Some key features include: CRM Pipelines, Invoicing, Time Tracking, HelpDesk, ERP, and POS.
$30.90
per month
Pricing
Agilysys InfoGenesisSellsy
Editions & Modules
No answers on this topic
Staff member access
$10.00
Per User per Month
CRM pipelines license
$10.00
Per User per Month
Purchases and margins; Expenses; Subscriptions management; Helpdesk management
$15.00
Per Month [Unlimited Users]
Project management; Marketing; Inventory management
$20.00
Per Month [Unlimited Users]
Sellsy
$44.90
Administrator access
Offerings
Pricing Offerings
Agilysys InfoGenesisSellsy
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsSellsy subscription: prices that fit your needs - Choose the features you need. Pay only for what you need.
More Pricing Information
Community Pulse
Agilysys InfoGenesisSellsy
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Best Alternatives
Agilysys InfoGenesisSellsy
Small Businesses
Square POS
Square POS
Score 9.5 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Epicor Eagle
Epicor Eagle
Score 8.1 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Enterprises

No answers on this topic

Clari
Clari
Score 8.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Agilysys InfoGenesisSellsy
Likelihood to Recommend
6.0
(1 ratings)
7.0
(4 ratings)
Likelihood to Renew
-
(0 ratings)
9.0
(1 ratings)
Usability
-
(0 ratings)
7.2
(3 ratings)
Availability
-
(0 ratings)
9.0
(1 ratings)
Performance
-
(0 ratings)
6.0
(1 ratings)
Support Rating
6.0
(1 ratings)
6.0
(1 ratings)
Implementation Rating
-
(0 ratings)
7.0
(1 ratings)
Product Scalability
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
Agilysys InfoGenesisSellsy
Likelihood to Recommend
Agilysys
The terminals themselves don't seem to be well designed and have the appearance of being put together with off-the-shelf components. Hiding cables can be challenging. The design is slim and svelte enough, but it has the appearance of being more fragile (although it doesn't appear be particularly so). These terminals are best when left in a single location, at least in our implementation as switching revenue centers requires IT involvement.
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Sellsy
We like sellsy. Its not perfect and as other users have pointed out, there is and always will be, room for improvement.

If you require deep integration with Google apps and Microsoft Office 365, then Sellsy may not be for you. Sellsy just about manages to work with google in so far that it can sync contacts, calendar, sales docs and incoming email with google. There is currently no way to make sent email appear in the sent items section of sellsy unless you compose the email within the sellsy app. The O365 integration is not nearly as powerful as sellsy does not sync sellsy contacts or calendar with microsoft (in its current form).

I believe that one of the primary functions of any business management app should be the capability to centrally manage all of a company's business clients, contacts etc. and sync this data to all employee accounts with the 2 biggest players for business email (Microsoft and Google) as a minimum. This data should never be an island stored only on 1 application. The Discovery that sellsy does not currently sync contacts and calendars with O365 was a disappointment. If Sellsy started supporting exchange sync for Microsoft Office 365 we would immediately dump google and switch over. In fact Sellsy is the only reason we continue to use Gapps as we need our contacts and calendars synced to our mobile devices.

We have built up a list of small little things that do not work as expected since we started using sellsy and continually pass them on to the development team. Many are small trivial things from an engineering perspective but are still annoying nonetheless, especially to users who wish to get the job done. Employees are easily frustrated if they have to fight with software to do certain tasks. Annoyances in the user experience (no matter how small) can lead to lost productivity which in turn costs money in the business world. However based on our experience with Sellsy support we believe that they do listen carefully to their customers concerns and are on the path to deliver a quality experience to their customers through the process of frequent updates to the software. You can easily establish how good a SAAS provider is by measuring their ability to fix problems soon after they are initially reported.

In simple terms Sellsy is an incredibly feature rich application and is way ahead of the competition. It represents good value for money and is backed up by free support.
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Pros
Agilysys
  • Screen layout/design for various outlets is pretty good and also flexible.
  • There are several modules that interact with the platform, making integration easier.
  • Stability in the environment is very good and we have very little downtime with the terminals.
  • Management of multiple outlets is excellent and there are a lot of options.
  • Add-on/value add features are robust.
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Sellsy
  • Appealing Design
  • Easy to prepare invoices and send them
  • Good tracking system
  • Friendly support staff
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Cons
Agilysys
  • Integration with rGuest Seat is terrible, and it's a companion product. This definitely never lived up to its promise.
  • The boot process for the terminals is long and ridiculously unprofessional looking. There are some sloppy defaults for the boot process and the initial setup is needlessly complicated.
  • Shift management is confusing for staff, particularly when signing out at the end of a shift. Would like to see more work on this area.
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Sellsy
  • Training. The only real issue I have with Sellsy is that its got so many features its hard to understand them all. I looked for training videos and they are all in French. Thats a big problem for a guy who grew up in NJ.
  • I would embed training videos directly into the software. This way as you add services, you get a full tutorial immediately.
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Likelihood to Renew
Agilysys
No answers on this topic
Sellsy
Sellsy ticks the most boxes for us. While it could still do a lot of things better there is no other single app that offers the same spectrum of features at a comparable price for SMEs.
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Usability
Agilysys
No answers on this topic
Sellsy
There is room for improvement.
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Reliability and Availability
Agilysys
No answers on this topic
Sellsy
We have not yet experienced any down time with sellsy.
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Performance
Agilysys
No answers on this topic
Sellsy
Sellsy is slow to load pages for us. Sometimes waiting a few seconds. This could be due to our geographical location.
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Support Rating
Agilysys
Support is hit or miss with this platform. If you get a tech that knows the system, the experience is excellent. There have been more instances of escalated tickets going unanswered, which I deem unacceptable. Even if the answer is "I don't know" or "we can't do that" I expect an answer. Contrast this with VMware, who will file a bug report if they can't resolve the immediate issue and then will follow up with you. When it comes to IG support, I don't have confidence that they'll pursue a concern very far and they've been lax with follow-up
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Sellsy
Based on our experience. We have submitted a large amount of tickets and they have proven the Sellsy development team have the ability to respond fast and implement changes reasonably quickly. (Updated July 2015)
It took sellsy a number of weeks to solve an issue with the billable hours section of their application. This delayed us from being able to invoice our client for completed works. Lots of small things like email tracking timestamps have never been fixed even though we highlighted this issue months ago. Though small it is growing more and more frustrating to be reminded every time we try to see what time a client read or opened an email from us.
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Implementation Rating
Agilysys
No answers on this topic
Sellsy
If you are importing data from a CSV, Sellsy recommends you use OpenOffice. OpenOffice is an absolute disaster on Windows 8 and crashes every few mins. While no fault of Sellsy they should not recommend software which makes an already challenging task even more difficult. A small gripe in hindsight but during the process was deeply frustrating. For any users looking to format your CSV Google, try importing CSV data into Excel and your life will be much more easy.
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Alternatives Considered
Agilysys
InfoGenesis had a great implementation team and worked with us closely on the rollout to ensure minimal disruption. Micros terminals had better design overall and looked like they'd have lasted for 100 years, but Oracle was not fun to work with. IG's reporting options have made our Finance people happy as well. We were concerned with multiple integrations on the platform it replaced, but all of these turned out to be non-issues and we were able to work with IG staff to get what we wanted out of it. I'd prefer the hardware to be thought out more thoroughly, as it's weak in appearance by comparison despite being very usable.
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Sellsy
For me it is close to what Salesforce did. I do not use all the options they both offer so I mostly judge on the customer / contact tool.
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Scalability
Agilysys
No answers on this topic
Sellsy
The license model once you understand it is very flexible allowing you to select from the modules within sellsy. This gives small companies control of the cost facilitating them with the option to only pay for the features they use.
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Return on Investment
Agilysys
  • Our previous platform required more than occasional love and care and was hard to develop solutions for. InfoGenesis terminals don't have a lot of trouble in operation, which leads to more uptime and happy customers.
  • I previously mentioned rGuest Seat integration. We never got this to work as promised and got different answers from different resources when asked the same question.
  • Server sprawl began almost immediately. We went from a two server design to five in the end and still have occasional problems with kitchen printers.
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Sellsy
  • It helped us look and operate professionally even though we had started out of our homes. That's huge.
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ScreenShots

Sellsy Screenshots

Screenshot of DashboardScreenshot of CRM PipelineScreenshot of Project ManagementScreenshot of InvoiceScreenshot of Connected POS