Salesforce Reviews

I attempted to sign up with Salesforce.com in mid-December. They
charged me right away, but after two weeks of back and forth and not being able
to sign in on the links they provided me, I tried calling them. They have the
worst customer service I have dealt with in recent years. I spent over two
hours on the phone with their team on my first call attempt (total of 3). The
first person I spoke with could not speak English very well and had a hard time
understanding what it was I needed assistance with. Therefore, could not
resolve my issue. He hung up on me out of frustration. The second person I
spoke with was a little better to understand, but not by much. While she
understood me, her customer service was lacking, and she did not fix the issue.
The issue being that going on three weeks, I still could not access what I paid
for. After the links she sent me still did not work, I called them one last
time and canceled the services I had originally ordered/purchased. It was
nearing a month and I was about to be charged by them again for services I
never received to begin with. When I had
called customer service, yet again, I told them to just cancel my account. The
male representative just kind of laughed and said, "Good luck, since you
signed a one-year contract." Needless to say, I had to call my bank and
request a new card number because they are still trying to charge me. This is
the worst service from any marketing professional I have ever dealt with, and I
have tried several. They are extremely lacking in service and steal from
consumers. DO NOT TRUST THEM!

Salesforce.com is being used by our Sales and Marketing teams as well as our Tech Support Team. Our Sales Team uses it to log emails, referral, and calls, and to create and track sales opportunities. Our Marketing Team has integrated Salesforce with our website to collect leads from submitted webforms and to alert the sales team about these leads by email when they come in. Marketing and sales also run a number of reports to target prospects and existing customers in specific regions and verticals. Our tech Support uses it to log cases and time to resolution.

We use Salesforce.com in our sales and marketing team and it is being used in the entire organization among the reps. It is the best tool for managing client Database.

Salesforce is used as our prospective student management tool. As well as managing current students. It allows us to manage different student's interest levels, schedule admissions appointments, as well as distribute new student leads. We also use this to enter PDRs "personally developed relationships" with students. This tool is used by all admissions and links with another student management tool used by our admin team

We use Salesforce CMS everyday to keep track of prospective students and applicants outreach. The entire department uses Salesforce. However, I'd say the majority of the entire organization uses it as well for slightly different reasons. It helps my team and I with performance as well to keep tabs on our metrics in order to drive recruitment.

We currently use Salesforce as our donor management software, and we use it to track not only donations but event attendance and updated contacted information for our alumni community. Every person at our organization has access to Salesforce as our main database for tracking information about our participants and alumni. Salesforce allows us to look up all of the information we would need on a member of our community.

It is used across the whole organization to facilitate customer outreach and contact and drives sales. It helps a company understand its business performance in a whole new way. I find it to be the most user-friendly platform that I have encountered as CRM has made its way into the business world.

Salesforce linked to our online application where information is taken from the website and stored in salesforce. Used by almost all departments across the organization. Sales uses it for the opportunity function to track communication and the progress of the application while other teams work on the same application. sales managers track sales performance through reports.

Salesforce is being used at our organization for contact database management, asset management, and for deal tracking from early pipeline through CPQ.

We have developed and utilize a CPQ system built upon the standard Salesforce quoting system, but with features custom developed to account for our unique billing structure.

It's used only by some departments that are directly related to the customers. For example sales, account management, and customer service. The software mainly addresses managing these relations, helping the user control the account and managing visits, status, sales performance, tasks and objectives. It is also for servicing the customers, which can help manage calls, follow-up the visits, call rate and a range of other indicators which Salesforce can manage and present on the app to the user.

While this is used as a current customer tracking solution, Salesforce is primarily used as a prospecting, tracking & active opportunity sales cycle tool. We leverage leads for prospecting. Contacts are added to Accounts once they become engaged with our products/services or take meetings. Then, we use the Opportunity to track all things around our sales methodology (MEDDPICC).

In my role as a salesperson/account manager, Salesforce.com was implemented in order to give our teams a CRM that was sorely needed, but also to help manage a rapid period of growth that the company was suddenly facing. As the lead account manager, using a trusted CRM put everyone on the same page and allowed us to work with much more accuracy.

SFDC is used by the majority of the organization - all of Sales plus much of PS, Acct, Finance, etc. It also plays a key role in reporting data related to our Sales for Operations, Product, and Engineering. As that is the system where we record all of our new sales, we also use it to initiate other workflows in downstream systems thru integrations.

Salesforce is being used by our sales department, billing department as well as the implementation team. In terms of how it's used I can only speak for how our sales team uses it. It's where all of our leads sit. Anywhere from potential client information to relevant data information used to help our conversations progress. We have spaces to enter data based on conversations and changing over leads to accounts once they become a client or are going through the process of potentially becoming one. It keeps us extremely organized. It's our centralized place to manage leads day in and day out.

Our company uses Salesforce.com for our CRM managers to track their performance around their clients. Salesforce.com tracks everything from the client information to the transactions that occur with each individual employee. We also use this as part of our HCM suite because it helps with our bonus structure. We also use the training portal for instructional designers.

I use it to help reach out to more companies as well as more customers. With this tool, my job becomes much easier, and also I can get in contact with many more people. My business is also booming much better with this tool in place.

Salesforce is being used as a CRM to house all accounts, create opportunities when we are in touch with accounts, and also store all information about each of the businesses we are prospecting or are current customers. We use Salesforce mainly in our sales department but also cross-functionally with our finance teams.

Salesforce is being used by the whole organization, reduces the cost of sales, improves customer retention, better customer service, build more sustainable relationships, increases employee productivity, it is secure and well protected, freedom and flexibility to overall efficiency, and quickly meets business demands, with mobile access to our corporate data through mobile devices such as laptops, smartphones, and tablets

We use Salesforce for sales pipelines, account management, as well as tracking of our production teams progress. It allows us to have a centralized place that anyone in our org can go to find out the health of a given account.

We started by using Salesforce in just a couple of departments independently. It worked so well that now we are expanding it to every aspect of the business and moving to a consolidated single instance model to reap the benefits of a single source of data and a platform that is consistent across the company.

Salesforce.com is used to manage leads data and agent tracking information to help understand our customers. We collect leads data through a number of programs, and then using our customized applications within Salesforce, we qualify leads into different categories based on the results from a needs analysis. With these findings, we make the recommendation of the services and products we match them with.

We use Salesforce.com within our organization as our CRM. We also utilize Salesforce.com as a store for our clients' information to enable us to better support and serve our customers and their billing needs. We utilize the reporting and storage capabilities to store our customers' information. The security features that SF offers are one of the key selling points and also being HIPAA compliant.

Salesforce is being used across the whole organization with partners, customer, sales, and marketing. We use it to input our leads and opportunities. As well, making sure that pipeline data is put into a dashboard with each campaign being associated with a specific lead.

We're using Salesforce across several departments—sales, marketing, customer success, valuation team, etc. We are using it to store all of our customers data and to record interactions with customers.

Salesforce is being used across our organization. The business problem it adresses is to communicate with customers and raises cases to our internal departments and team members for effective communication. It has made our life simpler by having all communications at one place. Tagging team members is easy and efficient and saves time.