InfoGenesis POS: a solid contender for enterprise POS
Pros
- Screen layout/design for various outlets is pretty good and also flexible.
- There are several modules that interact with the platform, making integration easier.
- Stability in the environment is very good and we have very little downtime with the terminals.
- Management of multiple outlets is excellent and there are a lot of options.
- Add-on/value add features are robust.
Cons
- Integration with rGuest Seat is terrible, and it's a companion product. This definitely never lived up to its promise.
- The boot process for the terminals is long and ridiculously unprofessional looking. There are some sloppy defaults for the boot process and the initial setup is needlessly complicated.
- Shift management is confusing for staff, particularly when signing out at the end of a shift. Would like to see more work on this area.
Return on Investment
- Our previous platform required more than occasional love and care and was hard to develop solutions for. InfoGenesis terminals don't have a lot of trouble in operation, which leads to more uptime and happy customers.
- I previously mentioned rGuest Seat integration. We never got this to work as promised and got different answers from different resources when asked the same question.
- Server sprawl began almost immediately. We went from a two server design to five in the end and still have occasional problems with kitchen printers.
Alternatives Considered
Oracle Hospitality (formerly MICROS)