TrustRadius

AI Messenger Chatbot vs. Comm100

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
AI Messenger Chatbot
Score 7.9 out of 10
N/A
N/AN/A
Comm100
Score 8.2 out of 10
N/A
Comm100 is an omnichannel customer engagement platform designed to streamline the way businesses interact with their clients. Its solutions encompass Live Chat, Email, Ticketing & Messaging, AI Agent, AI Copilot and AI Insights, Comm100 to empower support teams to deliver personalized, real-time assistance across multiple channels. The Comm100 product suite simplifies workflows, boosts agent productivity, and provides insights through analytics. It is used…
$39
per month per user
Pricing
AI Messenger ChatbotComm100
Editions & Modules
No answers on this topic
Live Chat Startup
$39
per month per agent
Live Chat Plus
$69
per month per agent
Offerings
Pricing Offerings
AI Messenger ChatbotComm100
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details—A discount is available for annual pricing.
More Pricing Information
Features
AI Messenger ChatbotComm100
Chat Analytics and Reports
Comparison of Chat Analytics and Reports features of Product A and Product B
AI Messenger Chatbot
10.0
1 Ratings
16% above category average
Comm100
-
Ratings
Chat history and transcripts10.01 Ratings00 Ratings
Chat reporting10.01 Ratings00 Ratings
Chat and web analytics10.01 Ratings00 Ratings
Best Alternatives
AI Messenger ChatbotComm100
Small Businesses
Front
Front
Score 9.0 out of 10
Gist
Gist
Score 9.5 out of 10
Medium-sized Companies
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Enterprises
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
AI Messenger ChatbotComm100
Likelihood to Recommend
10.0
(1 ratings)
8.2
(2 ratings)
Likelihood to Renew
-
(0 ratings)
8.2
(1 ratings)
Usability
10.0
(1 ratings)
9.1
(2 ratings)
Support Rating
-
(0 ratings)
7.3
(1 ratings)
User Testimonials
AI Messenger ChatbotComm100
Likelihood to Recommend
AI Shift
I would recommend AI Messenger Chatbot to my colleague. It will be helpful to them especially when they want or to search something. It also helps to generate AI images that look so real. It helps also to enhance our customer service and to show more empathy. It helps lot in different ways.
Verified User
Anonymous
Read full review
Comm100
Comm100 has been great for getting customers to specific pieces of content (drivers, downloads, collateral, use cases, etc.) while the customer reaches out. The ability to share specific links in the chat window and have a preview appear is especially neat
RR
Rob Rasmussen
Sr. Manager, Web & Visual Design
Read full review
Pros
AI Shift
  • Automotive conversation.
  • Generate AI images.
  • Enhance engagement.
Verified User
Anonymous
Read full review
Comm100
  • We have a live chat icon on the website, so users can easily contact us for instant support.
  • Previously, we had to use email as the main contact channel. By using live chat, we found the conversation rate improved a lot, as customers are happier to get instant support.
AW
Allan Wade
Associate Sales Manager
Read full review
Cons
AI Shift
No answers on this topic
Comm100
  • Salesforce integration is good, but is a touch buggy, and is tough to diagnose.
  • If you know anything about computers, the training Comm100 provides is remedial.
RR
Rob Rasmussen
Sr. Manager, Web & Visual Design
Read full review
Usability
AI Shift
I will give 10/10. For me, it became 24/7 AI chat support. It also helps to improve customer satisfaction because it enhances our customer service skills. It helps us to become an effective customer service support. It became our partner and guide at work. I love every feature on this bot.
Verified User
Anonymous
Read full review
Comm100
Super easy to use if you know anything about computers. Comm100 has done a good job of putting together functionality and easy of use for all levels.
RR
Rob Rasmussen
Sr. Manager, Web & Visual Design
Read full review
Support Rating
AI Shift
No answers on this topic
Comm100
Customer support seems pretty good — though we haven't had many issues, our experience with getting them to troubleshoot our Salesforce integration was really the only frustrating part. We had to repeat ourselves a bunch, and the issue never really went away. We just ignored it and moved beyond
RR
Rob Rasmussen
Sr. Manager, Web & Visual Design
Read full review
Alternatives Considered
AI Shift
No answers on this topic
Comm100
After a lot of research, Comm100 was our first choice. No other platform seemed as robust or provided us with as much room for growth as Comm100 did/does.
RR
Rob Rasmussen
Sr. Manager, Web & Visual Design
Read full review
Return on Investment
AI Shift
  • Customer interaction.
  • AI chat support 24/7.
Verified User
Anonymous
Read full review
Comm100
  • Our download-to-purchase cycle increased by around 3% after applying the live chat system.
AW
Allan Wade
Associate Sales Manager
Read full review
ScreenShots

Comm100 Screenshots

Screenshot of Comm100 OmnichannelScreenshot of Comm100 Live ChatScreenshot of Comm100 AI AgentScreenshot of Comm100 AI CopilotScreenshot of Comm100 AI InsightsScreenshot of Monitoring and Sentiment Analysis