TrustRadius

AI Shift VoiceAgent vs. Comm100

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
AI Shift VoiceAgent
Score 7.9 out of 10
N/A
Japanese company AI Shift offers VoiceAgent, the company's conversation chatbot and AI answering assistant.N/A
Comm100
Score 8.2 out of 10
N/A
Comm100 is a global provider of omnichannel customer support software for commercial, government, and nonprofit organizations of all sizes. The Comm100 platform unifies live chat, email, social media, secure messaging, and self-service resources into one cohesive support experience. Centralized conversations and workflows improve visibility, accelerate response times, and ensure consistent service delivery regardless of channel, audience, or interaction…
$39
per month per user
Pricing
AI Shift VoiceAgentComm100
Editions & Modules
No answers on this topic
Booking
$14
per month per user
AI Copilot
$29
per month per user
Live Chat Startup
$39
per month per agent
Ticketing & Messaging
$59
per month per user
Live Chat Plus
$69
per month per agent
AI Insights
$100
per month
Live Chat Ultra
Contact Sales
per month per user
AI Agent
Contact Sales
Offerings
Pricing Offerings
AI Shift VoiceAgentComm100
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Best Alternatives
AI Shift VoiceAgentComm100
Small Businesses
LocaliQ
LocaliQ
Score 8.8 out of 10
Gist
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Score 9.5 out of 10
Medium-sized Companies
Piper the AI SDR by Qualified
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Score 9.2 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Enterprises
Conversica
Conversica
Score 4.0 out of 10
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Genesys DX (discontinued)
Score 10.0 out of 10
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User Ratings
AI Shift VoiceAgentComm100
Likelihood to Recommend
10.0
(1 ratings)
8.2
(2 ratings)
Likelihood to Renew
-
(0 ratings)
8.2
(1 ratings)
Usability
10.0
(1 ratings)
9.1
(2 ratings)
Support Rating
-
(0 ratings)
7.3
(1 ratings)
User Testimonials
AI Shift VoiceAgentComm100
Likelihood to Recommend
AI Shift
I would recommend AI Messenger Chatbot to my colleague. It will be helpful to them especially when they want or to search something. It also helps to generate AI images that look so real. It helps also to enhance our customer service and to show more empathy. It helps lot in different ways.
Verified User
Anonymous
Read full review
Comm100
Comm100 has been great for getting customers to specific pieces of content (drivers, downloads, collateral, use cases, etc.) while the customer reaches out. The ability to share specific links in the chat window and have a preview appear is especially neat
RR
Rob Rasmussen
Sr. Manager, Web & Visual Design
Read full review
Pros
AI Shift
  • Automotive conversation.
  • Generate AI images.
  • Enhance engagement.
Verified User
Anonymous
Read full review
Comm100
  • We have a live chat icon on the website, so users can easily contact us for instant support.
  • Previously, we had to use email as the main contact channel. By using live chat, we found the conversation rate improved a lot, as customers are happier to get instant support.
AW
Allan Wade
Associate Sales Manager
Read full review
Cons
AI Shift
No answers on this topic
Comm100
  • Salesforce integration is good, but is a touch buggy, and is tough to diagnose.
  • If you know anything about computers, the training Comm100 provides is remedial.
RR
Rob Rasmussen
Sr. Manager, Web & Visual Design
Read full review
Usability
AI Shift
I will give 10/10. For me, it became 24/7 AI chat support. It also helps to improve customer satisfaction because it enhances our customer service skills. It helps us to become an effective customer service support. It became our partner and guide at work. I love every feature on this bot.
Verified User
Anonymous
Read full review
Comm100
Super easy to use if you know anything about computers. Comm100 has done a good job of putting together functionality and easy of use for all levels.
RR
Rob Rasmussen
Sr. Manager, Web & Visual Design
Read full review
Support Rating
AI Shift
No answers on this topic
Comm100
Customer support seems pretty good — though we haven't had many issues, our experience with getting them to troubleshoot our Salesforce integration was really the only frustrating part. We had to repeat ourselves a bunch, and the issue never really went away. We just ignored it and moved beyond
RR
Rob Rasmussen
Sr. Manager, Web & Visual Design
Read full review
Alternatives Considered
AI Shift
No answers on this topic
Comm100
After a lot of research, Comm100 was our first choice. No other platform seemed as robust or provided us with as much room for growth as Comm100 did/does.
RR
Rob Rasmussen
Sr. Manager, Web & Visual Design
Read full review
Return on Investment
AI Shift
  • Customer interaction.
  • AI chat support 24/7.
Verified User
Anonymous
Read full review
Comm100
  • Our download-to-purchase cycle increased by around 3% after applying the live chat system.
AW
Allan Wade
Associate Sales Manager
Read full review
ScreenShots

Comm100 Screenshots

Screenshot of Comm100 OmnichannelScreenshot of Comm100 AIScreenshot of Comm100 Live Chat with AI CopilotScreenshot of Comm100 AI AgentScreenshot of Comm100 AI InsightsScreenshot of Monitoring and Sentiment Analysis