Aisera vs. Zoom Contact Center
Aisera vs. Zoom Contact Center
Product | Rating | Most Used By | Product Summary | Starting Price |
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Aisera | N/A | Aisera's Conversational AI solution provides immersive and engaging multi-turn conversational experiences to users with full voice, chat, and text support. Leveraging NLU Search and unsupervised NLP to deliver speedy remediation of knowledge requests for immediate self-service resolutions with zero lag time. With self-service, the right answers are provided to users, improving CSAT and NPS. Goals: - Reduce MTTR to 50 sec. - Increase CSAT/NPS up to 50% - 80% of requests are self… | N/A | |
Zoom Contact Center | N/A | Zoom Contact Center helps businesses deliver prompt, accurate, and highly personalized customer experiences that drive loyalty. It includes intelligent self-service and routing, a unified communications and contact center, and video optimized high-touch engagements. | N/A |
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | Required | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Aisera | Zoom Contact Center | |
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Small Businesses | Smith.ai Live Website Chat Score 9.0 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Genesys DX (discontinued) Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Genesys DX (discontinued) Score 10.0 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Aisera | Zoom Contact Center | |
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Likelihood to Recommend | - (0 ratings) | 8.9 (12 ratings) |
Aisera | Zoom Contact Center | |
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Likelihood to Recommend | AISERA No answers on this topic | Zoom |
Pros | AISERA No answers on this topic | Zoom |
Cons | AISERA No answers on this topic | Zoom |
Alternatives Considered | AISERA No answers on this topic | Zoom |
Return on Investment | AISERA No answers on this topic | Zoom |
ScreenShots | Aisera Screenshots |