Customer Training

Help Desk

Web and Video Conferencing

Customer Support

Flowchart

Development

Student Management

Education

Business Intelligence (BI)

Collaboration

Emissions Management

Online Notary

Enterprise

Accounting

Anti-Money Laundering (AML)

CTRM

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Resume Parsing

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

.Net Development

API Management

Authorization

Cloud Storage

Component Content Management

Data Deduplication

Data Governance

Fraud Detection

Integrated Development Environment (IDE)

Integration Platform as a Service (iPaaS)

Intranet

Load Testing

M2M Application Development

Managed Print

Managed Private Cloud

Managed Public Cloud Infrastructure

Network Performance Monitoring

Output Management

Relational Database Management Systems

Sensitive Data Discovery

Service Virtualization

User Activity Monitoring

Virtual Private Network (VPN)

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Data Cleansing

Data Management

Digital Experience Intelligence

Digital Experience Platforms (DXP)

Email Marketing

Location Intelligence

Marketing Automation

Online Reputation Management

Social Media Management

Social Media Publishing

Survey & Forms Building

Web Analytics

Marketing

Project Management

Transcription

Professional Services

Construction CRM

Customer Relationship Management (CRM)

Headless eCommerce

Sales Engagement

Sales

Data Loss Prevention

Security Information and Event Management (SIEM)

Security

Banking

Car Rental

Church Management

Home Health Care

Intelligent Document Processing

Retail Execution

Vertical-Specific

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Front is a communication hub that helps businesses keep the human touch in every interaction.

Starter

Growth

Scale

Premier

Front

Czech company Smartsupp offers a live chat tool with a free version. The paid versions include visitor tracking and recording, and agent performance statistics.

Standard

Ultimate

Smartsupp

Aisera

Chatbots are AI to related to virtual sales or marketing assistants and like AI virtual sales assistants, they can be used to apply conversational marketing to web pages and apps. Chatbot platforms, or chatbot builders allow IT pros to build these conversational bots. They also be used for troubleshoot and IT operations support.

Chatbot

AISERA

Aisera’s Conversational AI and RPA solutions provide a Conversational Platform for front to back-office automation of tasks, processes, and workflows. Automate existing RPA workflows to be conversationally aware and resolve task-oriented user requests autonomously through omnichannel conversational dialogues. Achieve 45-60% self-service resolutions within an average of 45s, while cutting up to 90% of service desk costs.

Conversational AI and RPA builds on deep and dynamic knowledge graphs, personalization services, and Aisera proprietary NLP/NLU technology to automatically extract intents and entities from unstructured omnichannel conversations with users. With full integration to 3rd-party workflows, Aisera auto-generates conversations and fulfillment of single and multi-domain digitized workflows from start to finish. Aisera self-adapts to your environment by learning autonomously and continuously.

AISERA | Conversational AI and RPA - Conversational Platform Solution

Aisera’s Conversational AI and RPA solutions provide a Conversational Platform and AI Chatbot for front to back-office automation of tasks, processes, and workflows. Automate existing RPA workflows to be conversationally aware and resolve task-oriented user requests autonomously through omnichannel conversational dialogues. Achieve 65-80% self-service resolutions within an average of 45s, while cutting up to 90% of service desk costs.

Conversational AI and RPA builds on deep and dynamic knowledge graphs, personalization services, and Aisera proprietary NLP/NLU technology to automatically extract intents and entities from unstructured omnichannel conversations with users. With full integration to 3rd-party workflows, Aisera auto-generates conversations and fulfillment of single and multi-domain digitized workflows from start to finish. Aisera self-adapts to your environment by learning autonomously and continuously.

Chat Automation

Allows businesses and website owners to interact with visitors in real time through a chat box or webchat (video, SMS, messaging, etc) that can be customized for user experience optimization.

Real-time messaging

Refers to the functionality and usability of real-time chat messaging with customers and prospects.

Chatbot automation

Refers to the personalization and overall quality of custom flows for  AI-based chatbot interactions to answer queries, book appointments, create tickets, transfer chats to an agent or direct users to a knowledge base. In addition to NLP, this may include AI learning/understanding models.

Chat notifications

Alerts and reminders for chat requests, missed messages, appointments, etc.

Prospecting

The ability to identify, qualify, and segment prospects, as well as filter leads.

Chat-based scheduling

Enables customers and prospects to book and schedule meetings.

Ticketing system

Ticket form creation and routing to designated service representatives based on chat interactions.

Third-party integrations

Integrations with third-party software for CRM, scheduling, marketing automation, telecommunications, SMS, messaging, etc.

Chat widgets

Pop-up chat boxes that enable customizable greetings, canned responses, and interactions between customers and live agents or chatbots.

Chat Analytics and Reports

Analytics and reporting on web visitors' activities and interactions with customer service representatives.

Chat history and transcripts

Enables users to visualize past conversations and notes.

Chat reporting

Standard or customizable reports with user engagement metrics.

Chat and web analytics

Analytics that enable the tracking of user website visits and chat box interactions.

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

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Overview

What is Aisera?