Akio.cx vs. Genesys Multicloud CX (discontinued)
Akio.cx vs. Genesys Multicloud CX (discontinued)
Product | Rating | Most Used By | Product Summary | Starting Price |
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Akio.cx | N/A | Serving customers well is an increasingly complicated challenge to overcome because new communication channels generate complex interaction processes. So Akio aims to transform the agent into an Augmented Advisor placed in the best position to interact with customers, thanks to the Akio.cx call center software, presented as a complete but modular tool to improve customer satisfaction. The Akio.cx platform equips contact centers, customer service and outsourcers, in France and around the… | N/A | |
Genesys Multicloud CX (discontinued) | N/A | Genesys Multicloud CX (formerly Genesys Engage, or PureEngage) is the Genesys customer engagement platform for enterprises. It is designed to be flexible for enterprises, who often have multiple and multi-national locations (including outsourcing) and large peak volumes and populations. | N/A |
Akio.cx | Genesys Multicloud CX (discontinued) | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Akio.cx | Genesys Multicloud CX (discontinued) | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Akio.cx | Genesys Multicloud CX (discontinued) | |
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Small Businesses | Sogolytics Score 8.9 out of 10 | CloudTalk Score 9.4 out of 10 |
Medium-sized Companies | CustomerSuccessBox Score 9.5 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Quadient Inspire Score 9.3 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Akio.cx | Genesys Multicloud CX (discontinued) | |
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Likelihood to Recommend | - (0 ratings) | 7.7 (147 ratings) |
Likelihood to Renew | - (0 ratings) | 7.9 (26 ratings) |
Usability | - (0 ratings) | 6.9 (18 ratings) |
Availability | - (0 ratings) | 8.0 (4 ratings) |
Performance | - (0 ratings) | 7.1 (4 ratings) |
Support Rating | - (0 ratings) | 8.7 (21 ratings) |
In-Person Training | - (0 ratings) | 8.1 (3 ratings) |
Online Training | - (0 ratings) | 7.3 (2 ratings) |
Implementation Rating | - (0 ratings) | 3.8 (11 ratings) |
Configurability | - (0 ratings) | 6.5 (3 ratings) |
Ease of integration | - (0 ratings) | 2.0 (4 ratings) |
Product Scalability | - (0 ratings) | 7.3 (4 ratings) |
Vendor post-sale | - (0 ratings) | 7.3 (2 ratings) |
Vendor pre-sale | - (0 ratings) | 7.3 (2 ratings) |
Akio.cx | Genesys Multicloud CX (discontinued) | |
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Likelihood to Recommend | Akio No answers on this topic | Discontinued Products |
Pros | Akio No answers on this topic | Discontinued Products |
Cons | Akio No answers on this topic | Discontinued Products |
Likelihood to Renew | Akio No answers on this topic | Discontinued Products |
Usability | Akio No answers on this topic | Discontinued Products |
Reliability and Availability | Akio No answers on this topic | Discontinued Products |
Performance | Akio No answers on this topic | Discontinued Products |
Support Rating | Akio No answers on this topic | Discontinued Products |
In-Person Training | Akio No answers on this topic | Discontinued Products |
Online Training | Akio No answers on this topic | Discontinued Products |
Implementation Rating | Akio No answers on this topic | Discontinued Products |
Alternatives Considered | Akio No answers on this topic | Discontinued Products |
Scalability | Akio No answers on this topic | Discontinued Products |
Return on Investment | Akio No answers on this topic | Discontinued Products |
ScreenShots | Genesys Multicloud CX (discontinued) Screenshots |