Alcatel-Lucent OmniSwitch vs Cisco Ethernet Switches

Likelihood to Recommend

A good system for basic ACD (need to add components for contact center functionalities). Strong reliability.

Directeur - Exploitation des technologies de l'information

Biron Health GroupHospital & Health Care, 1001-5000 employees

In my field, I honestly can't think of a scenario I wouldn't want to use an SG switch. Even if someone needed a simple desktop switch, I would advise they purchase a $150 8 port SG350 over spending $50 on a SOHO Netgear or similar switch. The flexibility of functionality offered by these switches in unmatched.

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Patrick Plaisance

CTO (Chief Technical Officer)

Pachyderm ConsultingInformation Technology and Services, 1-10 employees

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Pros

Very good omni-channel messaging.
Easy administration.
Low maintenance costs.

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Patrice Tanguay

Directeur - Exploitation des technologies de l'information

Biron Health GroupHospital & Health Care, 1001-5000 employees

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Quality of software is very high. Ability to configure is very high. Scaleability is very high.
Ability to tap into a vast network of knowledge outside of your organization is excellent.
Availability of training courses for this equipment is also very good.

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Verified User

Manager in Information Technology

Food Production Company, 10,001+ employees

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Cons

It's not a "all in one" platform. Requires many components
Softphone GUI could be improved
Limited ACD functionality

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Patrice Tanguay

Directeur - Exploitation des technologies de l'information

Biron Health GroupHospital & Health Care, 1001-5000 employees

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Cisco Switches are extremely expensive (however the service that you get it outstanding)
Installing a third party license is a nightmare
At times, support ends with no warning.

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