4 Ratings
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Score 6.4 out of 100
37 Ratings
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Score 9.2 out of 100

Likelihood to Recommend

Alcatel-Lucent OmniSwitch

A good system for basic ACD (need to add components for contact center functionalities). Strong reliability.
Patrice Tanguay | TrustRadius Reviewer

Cisco Ethernet Switches

In my field, I honestly can't think of a scenario I wouldn't want to use an SG switch. Even if someone needed a simple desktop switch, I would advise they purchase a $150 8 port SG350 over spending $50 on a SOHO Netgear or similar switch. The flexibility of functionality offered by these switches in unmatched.
Patrick Plaisance | TrustRadius Reviewer

Pros

Alcatel-Lucent OmniSwitch

  • Very good omni-channel messaging.
  • Easy administration.
  • Low maintenance costs.
Patrice Tanguay | TrustRadius Reviewer

Cisco Ethernet Switches

  • Quality of software is very high. Ability to configure is very high. Scaleability is very high.
  • Ability to tap into a vast network of knowledge outside of your organization is excellent.
  • Availability of training courses for this equipment is also very good.
Anonymous | TrustRadius Reviewer

Cons

Alcatel-Lucent OmniSwitch

  • It's not a "all in one" platform. Requires many components
  • Softphone GUI could be improved
  • Limited ACD functionality
Patrice Tanguay | TrustRadius Reviewer

Cisco Ethernet Switches

  • Cisco Switches are extremely expensive (however the service that you get it outstanding)
  • Installing a third party license is a nightmare
  • At times, support ends with no warning.
Michael Timms | TrustRadius Reviewer

Likelihood to Renew

Alcatel-Lucent OmniSwitch

No score
No answers yet
No answers on this topic

Cisco Ethernet Switches

Cisco Ethernet Switches 9.0
Based on 1 answer
for their relialiabilty
Paolo Della Mea | TrustRadius Reviewer

Alternatives Considered

Alcatel-Lucent OmniSwitch

Alcatel system already installed and operational upon my arrival at Biron.
Patrice Tanguay | TrustRadius Reviewer

Cisco Ethernet Switches

Both vendors can produce good switches and I don't find big differences from reliability or technical level between them
Jyrki Halonen | TrustRadius Reviewer

Return on Investment

Alcatel-Lucent OmniSwitch

  • Great stability compared to previous telephony platform.
  • Low maintenance costs. Reduced OPEX.
  • Great uptime with few outages.
Patrice Tanguay | TrustRadius Reviewer

Cisco Ethernet Switches

  • Uptime. We haven’t had a fault due to the switch itself, which has increased our uptime and reliability across the network.
Brian Taylor | TrustRadius Reviewer

Pricing Details

Alcatel-Lucent OmniSwitch

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Ethernet Switches

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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