4 Ratings
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Score 6.4 out of 100
3 Ratings
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Score 9.6 out of 100

Likelihood to Recommend

Alcatel-Lucent OmniSwitch

A good system for basic ACD (need to add components for contact center functionalities). Strong reliability.
Patrice Tanguay | TrustRadius Reviewer

Huawei Ethernet Switches

Huawei switches are ideal for cases where performance is not essential, for low traffic solutions and for equipment management. It is not recommended for situations of high performance and stress, immediate availability and high scalability. It is also not advisable to use them in solutions that involve hardware from other brands, the integration of Huawei with Cisco, for example, is very traumatic and the results were not optimal in my case.
Amilcar Jose Salazar Siry | TrustRadius Reviewer

Pros

Alcatel-Lucent OmniSwitch

  • Very good omni-channel messaging.
  • Easy administration.
  • Low maintenance costs.
Patrice Tanguay | TrustRadius Reviewer

Huawei Ethernet Switches

  • Good technical support
  • Its configuration is very similar to the Cisco switches
Amilcar Jose Salazar Siry | TrustRadius Reviewer

Cons

Alcatel-Lucent OmniSwitch

  • It's not a "all in one" platform. Requires many components
  • Softphone GUI could be improved
  • Limited ACD functionality
Patrice Tanguay | TrustRadius Reviewer

Huawei Ethernet Switches

  • The cost of the hardware is acceptable but the licenses of use are expensive and in the end its price equals or exceeds the switch of other brands.
  • There are functionalities that should be available in the standard version and when they are trying to enable, Huawei support indicates that they have an additional cost which causes inconvenience and difficulties at the time of implementation
  • the performance of the equipment is inferior to those of other brands although it is decent.
Amilcar Jose Salazar Siry | TrustRadius Reviewer

Alternatives Considered

Alcatel-Lucent OmniSwitch

Alcatel system already installed and operational upon my arrival at Biron.
Patrice Tanguay | TrustRadius Reviewer

Huawei Ethernet Switches

The performance of Huawei is lower than Cisco, but initially the costs inclined the decision towards Huawei, but unfortunately, it was not, the licenses and the manager fired the investment to make it very similar to cisco. Therefore it is preferable to go to the Cisco switches for reliability and robustness.
Amilcar Jose Salazar Siry | TrustRadius Reviewer

Return on Investment

Alcatel-Lucent OmniSwitch

  • Great stability compared to previous telephony platform.
  • Low maintenance costs. Reduced OPEX.
  • Great uptime with few outages.
Patrice Tanguay | TrustRadius Reviewer

Huawei Ethernet Switches

  • For basic and standard functionalities is a viable and relatively cheap option.
  • It is not advisable to use it in high-profile projects, it is preferable to use Cisco switches.
Amilcar Jose Salazar Siry | TrustRadius Reviewer

Pricing Details

Alcatel-Lucent OmniSwitch

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Huawei Ethernet Switches

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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