OmniTouch Contact Center Standard Edition vs. TelebuHub

We have benefited a lot from this software that seems very complete and helps us to receive many more calls daily, customers are much more satisfied because they are served more promptly and efficiently and the performance of workers is increased. It is one of the best customer service software we have used.

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• Ability to design IVR flow using very user-friendly IVR Studio
• The remote work capability and extremely low infrastructure cost afforded by cloud deployment
• User-friendly design, which makes the software very easy to navigate
• Affordability and flexibility offered by the company in terms of integration

• Could use a mobile app, since the website performance is poor on mobile
• More social media listening should be added

• Improved CSAT scores
• Agents are happy to use the software without any roadblocks remotely
• Successful outreach of voice broadcast marketing campaigns
• Much more organized customer query ticketing
• Virtual assistant helps a lot in ticketing late-night customer calls