Our customers are better served than ever with TelebuHub
March 27, 2022
Our customers are better served than ever with TelebuHub
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with TelebuHub
We have been using TelebuHub for a few months now and we find it a fantastic software for online customer care, it has omnichannel support where we can have centralized all our customer tickets through chat, calls, and email.
- It has a very easy-to-use control panel, where all of us agents have been able to adapt easily.
- The integration with the CRM allows us to visualize and track customers with a complete history of their calls and orders.
- It has excellent and easy call routing, where we can place each call with the right agent, and answer calls according to priority and waiting time.
- The call recording function is not very optimal, as they are not heard very well, making it difficult to follow up on customer interactions.
- The fact that it does not have integration with social networks for me is a big contra and they should solve that detail in the next updates.
- We have not been able to configure the pre-recorded greeting tool for the start of the chats, we are already in contact with technical support to solve this issue.
- This software has allowed us to increase both agent performance and new customers, as customer service has improved significantly, resulting in an increase in sales. Many more calls are answered daily and the waiting time has decreased considerably.
Do you think TelebuHub delivers good value for the price?
Yes
Are you happy with TelebuHub's feature set?
Yes
Did TelebuHub live up to sales and marketing promises?
Yes
Did implementation of TelebuHub go as expected?
Yes
Would you buy TelebuHub again?
Yes