Accessible, affordable, highly effective!
May 01, 2021

Accessible, affordable, highly effective!

Dev Madhav S D | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with TelebuHub

TelebuHub functions as our company's cloud contact center software. It helps us in e-ticketing, addressing customer concerns and queries, customer services, and running marketing campaigns. Especially during the current work from home scenario, the single window and cloud-based accessibility provided by TelebuHub help very much in terms of enabling our managers and agents to keep adressing customer concerns remotely.

  • Ability to design IVR flow using very user-friendly IVR Studio
  • The remote work capability and extremely low infrastructure cost afforded by cloud deployment
  • User-friendly design, which makes the software very easy to navigate
  • Affordability and flexibility offered by the company in terms of integration
  • Could use a mobile app, since the website performance is poor on mobile
  • More social media listening should be added
  • Improved CSAT scores
  • Agents are happy to use the software without any roadblocks remotely
  • Successful outreach of voice broadcast marketing campaigns
  • Much more organized customer query ticketing
  • Virtual assistant helps a lot in ticketing late-night customer calls

Do you think TelebuHub delivers good value for the price?

Yes

Are you happy with TelebuHub's feature set?

Yes

Did TelebuHub live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of TelebuHub go as expected?

Yes

Would you buy TelebuHub again?

Yes

If you are a small business looking for an affordable, easy-to-integrate contact center software. Look no further than TelebuHub. Plus they also offer a demo period and their representatives are super helpful, especially when it comes to tailoring a package suited to you. You can always strike a good deal!

TelebuHub Feature Ratings

Agent dashboard
10
Validate callers
9
Outbound response
9
Call forwarding
9
Click-to-call (CTC)
9
Warm transfer
8
Predictive dialing
9
Interactive voice response
10
REST APIs
8
Call scripts
9
Call tracking
8
Multichannel integration
8
CRM software integration
10
Inbound call routing
10
Recording
9
Quality management
8
Call analytics
10
Historical reporting
10
Live reporting
9
Customer surveys
8
Customer interaction analytics
7