Alemba Service Manager

Alemba Service Manager

Alemba Service Manager

8 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Alemba Service Manager	Score 7.3 out of 10	N/A	The former VMware Service Manager was an ITSM option from VMware. VMware stopped supporting SM in 2017 and transferred support to VMware partner Alemba. The product is presently supported by Alemba, as Alemba Service Manager.	N/A

Pricing

Alemba Service Manager

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
Alemba Service Manager
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No

Entry-level Setup Fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	Alemba Service Manager
Considered Both Products	Alemba Service Manager Amr ElGarhy Business Relationship Manager (through a contract) Chose Alemba Service Manager It wasn't my selection, it's been used for more than five years in the current organization. Incentivized Helpful? Brian Kedash Technical Publishing Coordinator Chose Alemba Service Manager I'd say it stacks up pretty well. It doesn't really fail to do anything they claimed it would. But I have needed some help figuring things out. Incentivized Helpful?
Top Pros	Pro Change management Pro Connect multiple Pro Ease of use
Top Cons	Minus Ease of management

Best Alternatives
	Alemba Service Manager
Small Businesses	Agiloft Flexible Service Desk Suite Score 9.0 out of 10
Medium-sized Companies	Agiloft Flexible Service Desk Suite Score 9.0 out of 10
Enterprises	Ivanti Neurons for ITSM Score 9.1 out of 10
All Alternatives	View all alternatives

User Ratings
	Alemba Service Manager
Likelihood to Recommend	9.0 (2 ratings)
Likelihood to Renew	8.0 (1 ratings)

User Testimonials
	Alemba Service Manager
Likelihood to Recommend	Alemba When a Service Desk agent receives a request from a user to fulfill and an incident occurs during implementation, VMWare Service Manager (VSM) will be able to link all events and correlate records across the system. Incentivized Amr ElGarhy Business Relationship Manager (through a contract) Read full review
Pros	Alemba Manage service processes Manage pools Automate services Incentivized Brian Kedash Technical Publishing Coordinator Read full review
Cons	Alemba Embedded CI (configuration Item) scanner Reporting and dashboarding engine Incentivized Amr ElGarhy Business Relationship Manager (through a contract) Read full review
Likelihood to Renew	Alemba It's performed just how I want it to, so no real complaints really Incentivized Brian Kedash Technical Publishing Coordinator Read full review
Alternatives Considered	Alemba It wasn't my selection, it's been used for more than five years in the current organization. Incentivized Amr ElGarhy Business Relationship Manager (through a contract) Read full review
Return on Investment	Alemba Less management time spent on VMs and virtual environment Less money spent on compute Less money spent on servers Incentivized Brian Kedash Technical Publishing Coordinator Read full review
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