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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Alemba Service Manager

    Score7.3 out of 10
    N/AThe former VMware Service Manager was an ITSM option from VMware. VMware stopped supporting SM in 2017 and transferred support to VMware partner Alemba. The product is presently supported by Alemba, as Alemba Service Manager.N/A
    Pricing
    Alemba Service Manager
    Editions & Modules
    No answers on this topic
    Offerings
    Pricing Offerings
    Alemba Service Manager
    Free Trial
    No
    Free/Freemium Version
    No
    Premium Consulting/Integration Services
    No
    Entry-level Setup FeeNo setup fee
    Additional Details—
    More Pricing Information
    Best Alternatives
    Alemba Service Manager
    Small Businesses
    Agiloft Service Desk (discontinued)
    Score9 out of 10
    Medium-sized Companies
    ManageEngine ServiceDesk Plus
    Score9.2 out of 10
    Enterprises
    Ivanti ITSM
    Score6.4 out of 10
    All AlternativesView all alternatives
    User Ratings
    Alemba Service Manager
    Likelihood to Recommend
    9.0
    (2 ratings)
    Likelihood to Renew
    8.0
    (1 ratings)
    User Testimonials
    Alemba Service Manager
    Likelihood to Recommend
    Alemba
    When a Service Desk agent receives a request from a user to fulfill and an incident occurs during implementation, VMWare Service Manager (VSM) will be able to link all events and correlate records across the system.
    Incentivized
    Read full review
    Pros
    Alemba
    • Manage service processes
    • Manage pools
    • Automate services
    Incentivized
    Read full review
    Cons
    Alemba
    • Embedded CI (configuration Item) scanner
    • Reporting and dashboarding engine
    Incentivized
    Read full review
    Likelihood to Renew
    Alemba
    It's performed just how I want it to, so no real complaints really
    Incentivized
    Read full review
    Alternatives Considered
    Alemba
    It wasn't my selection, it's been used for more than five years in the current organization.
    Incentivized
    Read full review
    Return on Investment
    Alemba
    • Less management time spent on VMs and virtual environment
    • Less money spent on compute
    • Less money spent on servers
    Incentivized
    Read full review
    ScreenShots