Service Manager's Review of VMware Service Manager
March 06, 2018
Service Manager's Review of VMware Service Manager
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with VMware Service Manager
We use it to automate storage pools and tiers. We also use it to manage IT service processes.
- Manage service processes
- Manage pools
- Automate services
- Ease of Management
- Setup
- Updates
- Support
- Less management time spent on VMs and virtual environment
- Less money spent on compute
- Less money spent on servers
I'd say it stacks up pretty well. It doesn't really fail to do anything they claimed it would. But I have needed some help figuring things out.
Using VMware Service Manager
8 - IT Operations
10 - IT Operations
- Virtualization
- Management
- Visibility
- Ease of use
- Visibility
- Ease of management
- Reviews
- More virtualization
- More v-suites
Evaluating VMware Service Manager and Competitors
- Price
- Product Usability
- Product Reputation
- Vendor Reputation
- Positive Sales Experience with the Vendor
The single most important factor in this major decision for our company was performance and predictability. We wanted and needed to know just exactly how it all worked before we bought as well as the benefits we would see.
I would ask the right questions, but again, I am not unsatisfied in any way, so I wouldn't change much.