Service Manager's Review of VMware Service Manager
March 06, 2018

Service Manager's Review of VMware Service Manager

Brian Kedash | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with VMware Service Manager

We use it to automate storage pools and tiers. We also use it to manage IT service processes.
  • Manage service processes
  • Manage pools
  • Automate services
  • Ease of Management
  • Setup
  • Updates
  • Support
  • Less management time spent on VMs and virtual environment
  • Less money spent on compute
  • Less money spent on servers
I'd say it stacks up pretty well. It doesn't really fail to do anything they claimed it would. But I have needed some help figuring things out.
It's great for managing your virtual machines on your environment and seeing everything you have available, their specs, use, availability, etc.

Using VMware Service Manager

8 - IT Operations
10 - IT Operations
  • Virtualization
  • Management
  • Visibility
  • Ease of use
  • Visibility
  • Ease of management
  • Reviews
  • More virtualization
  • More v-suites
It's performed just how I want it to, so no real complaints really.

Evaluating VMware Service Manager and Competitors

  • Price
  • Product Usability
  • Product Reputation
  • Vendor Reputation
  • Positive Sales Experience with the Vendor
The single most important factor in this major decision for our company was performance and predictability. We wanted and needed to know just exactly how it all worked before we bought as well as the benefits we would see.
I would ask the right questions, but again, I am not unsatisfied in any way, so I wouldn't change much.