Overall Satisfaction with VMware Service Manager
Complete handling of the ITSM "IT Service Management" processes from request fulfillment to incident management to problem management to service level management, etc.
- Ease of use
- Smart workflow designer
- Total integrated solution
- Embedded CI (configuration Item) scanner
- Reporting and dashboarding engine
- Saving time to resolve incidents
- Saving costly efforts of 2nd and 3rd line support through empowering 1st line support to do most of the job.
- Reporting and dashboarding is a concern in the current VSM version.
It wasn't my selection, it's been used for more than five years in the current organization.