What users are saying about

AlienVault OSSIM

14 Ratings
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Score 8.1 out of 101

Symantec IT Management Suite

5 Ratings
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Score 7.9 out of 101

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Likelihood to Recommend

AlienVault OSSIM

If this is your first experience with a SIEM, this one can get you started. Take the time to learn the ins and outs of the product and you'll most likely be satisfied with it if your company is an SMB. If you need compliance reports, OSSIM is too small for you, you'll need to go with USM or USM Anywhere.
Ivan Montilla Miralles profile photo

Symantec IT Management Suite

I would recommend Symantec ITSM to any company over 250 endpoints seeking to effectively manage their endpoints with a customizable tool. The ability to manage your workstations end to end using imaging tools, software deployment, inventory, workflow engine, reporting tools and end user support is awesome.
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Feature Rating Comparison

Security Information and Event Management (SIEM)

AlienVault OSSIM
8.1
Symantec IT Management Suite
Centralized event and log data collection
AlienVault OSSIM
8.0
Symantec IT Management Suite
Correlation
AlienVault OSSIM
7.7
Symantec IT Management Suite
Event and log normalization
AlienVault OSSIM
7.6
Symantec IT Management Suite
Deployment flexibility
AlienVault OSSIM
9.0
Symantec IT Management Suite
Integration with Identity and Access Management Tools
AlienVault OSSIM
7.5
Symantec IT Management Suite
Custom dashboards and views
AlienVault OSSIM
8.0
Symantec IT Management Suite
Host and network-based intrusion detection
AlienVault OSSIM
8.7
Symantec IT Management Suite

IT Asset Management

AlienVault OSSIM
Symantec IT Management Suite
9.6
Software and hardware inventory tracking
AlienVault OSSIM
Symantec IT Management Suite
10.0
License management
AlienVault OSSIM
Symantec IT Management Suite
10.0
Asset lifecycle monitoring
AlienVault OSSIM
Symantec IT Management Suite
10.0
Contract management
AlienVault OSSIM
Symantec IT Management Suite
8.0
Asset relationship management
AlienVault OSSIM
Symantec IT Management Suite
10.0

Pros

  • Most of the configuration comes out-of-the-box suited for most environments. Setting it up is really easy, with the wizard, you can have it working in less than 3 hours of deployment, without counting asset installation.
  • Out-of-the-box dashboards are really useful. You can modify or add new widgets to suit your needs, but you'll most likely agree with what already comes configured.
  • The tickets feature for handling alarms is really easy to use.
Ivan Montilla Miralles profile photo
  • End to end workstation imaging with a 45 minute average for OS, drivers and base software with only 1 technician touch to name the workstation.
  • Application usage reporting on what software is being used and how much - broken down by site, department and user.
  • 5% of managed workstations were patched.
  • IT lifecycle reports were automated with live inventory feeds to enable purchase reports.
Shawn Mayhew profile photo

Cons

  • OSSIM, being an open source solution, lacks log management (a treat that the full USM has). Perhaps a feature to include a lightweight version inside the SIEM Correlation engine can be appreciated.
  • The appliance also lacks support for Cloud-based servers and apps. This feature is also present in USM, so it's unlikely this will appear in OSSIM, but I'd suggest also a reduced version of it included in this appliance.
  • More integration with third-party solutions such as BMC Remedy and ServiceNow, although this can be emulated through email alerts, as most ITSM solutions have the ability of converting incoming email messages into tickets.
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  • Product is complex due to its ability to be customized - Requires a knowledgeable Sys admin to manage.
  • Serious questions on how much Symantec is going to support product development going forward. Microsoft keeps pushing SCCM is free and that is a hard siren for VP's to resist - even it if its wrong.
Shawn Mayhew profile photo

Usability

AlienVault OSSIM8.0
Based on 1 answer
AlienVault OSSIM is far easy to use and manage - provided you know what you're doing. As any SIEM application, there is some background knowledge required in order to take advantage of the product's functionalities, such as the log correlation and analysis. Other than that, the application is quite usable and robust.
Jose Quintero profile photo
Symantec IT Management Suite9.0
Based on 1 answer
I am bit biased after using Symantec ITSM for 10 plus years. However, I found its ability to wrap everything into one console for at a view enterprise health a powerful tool for my department and others. The ability to provide self healing of software packages to workstations was especially powerful. The ability to customize data connections to other tools and automate those inputs and outputs let us provide the business data to support enterprise decisions on Hardware and software usage.
Shawn Mayhew profile photo

Support

No score
No answers yet
No answers on this topic
Symantec IT Management Suite8.0
Based on 1 answer
With the Blue Coat acquisition the question remains on how much support Symantec is going to give the ITSM suite. Its just not that sexy anymore to have to support a product that touches all the hardware anymore. A few of the really good support reps have gone the way of private which is very concerning.
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Alternatives Considered

AlienVault OSSIM has the upper ante in initial deployment price, being that it's open source. Also, with perhaps the exception of SolarWinds, it has a lower optimal requirements for onsite deployment, hence your OPEX won't be hit very hard by investing in new hardware to suit the appliance. The correlation engine is somewhat more robust that their counterparts in LogRhythm and SolarWinds, and the IDS (both NIDS and HIDS) are more reliable as well in terms of results. Finally, although Tenable SecurityCenter is more robust in dashboards, alerts and reports, it comes short in front of OSSIM in terms of real-time IDS and SIEM correlation.
Jose Quintero profile photo
Symantec ITSM lets business manage all platforms well not just windows. The depth of software management, Inventory, Asset, license management, contracts and ability to adapt to a customers needs to fantastic. However, SCCM has a lot of benefits and may surpass Symantec ITSM as Microsoft makes it harder and harder for any other vendor to manage Windows machines and environments.
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Return on Investment

  • The ROI of OSSIM itself is, obviously, immediate, being that it's a free, open-source product. However, you must take into account other inherent investments to cover up for the lack of official support, such as certified agents or consultants that take care of the management and maintenance of the product once in production.
  • On the other hand, the potential loss of information and interruption of operativity due to malware and other threats is really unmeasurable. The implicit savings in OSSIM as a SIEM (Security Information and Event Management) are really the major positive impact on your organization's revenue.
  • Finally, and from a reseller's point of view, reselling OSSIM has the big plus of being a professional services-only asset, given that the appliance itself is free of charge. The only thing to consider is the initial investment in team members with the required capacitation and knowledge to address such professional services to potential customers.
Jose Quintero profile photo
  • Create and manage Weekly, monthly and yearly enterprise reports on IT activities using ITSM tools. Accurate IT Lifecycle forecasts reduced purchases by 10%
  • Reduced Workstation imaging process from 4 hours to 1, with only 1 5-minute physical touch per machine. Savings of $196k monthly 2.3M yearly Labor cost savings
  • Reduced Team Software package time from 30 hours to 10 hours with Better Project Management – 7000 hours were saved during the recreation of the software library
  • Reduced Packages from 5800 to 350 packages - implement Software Life-cycle Management at the same time
  • Increased inventory accuracy reports from 55% to 99.5% of all known company machines
  • Reduced staff to operate Systems Management tools from 22 people to 4
Shawn Mayhew profile photo

Pricing Details

AlienVault OSSIM

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Symantec IT Management Suite

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details