alphachat.ai vs. Directly

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
alphachat.ai
Score 4.0 out of 10
Mid-Size Companies (51-1,000 employees)
AlphaChat is a Conversational AI platform that aims to make customer service more efficient and customers happy. Users can build their own Intelligent Virtual Assistant (i.e. a smart AI chatbot) and set it up for customer support automation in less than an hour. The vendor's value proposition is; Increase customer support efficiency in messaging channels. Measure and increase resolution rate.…N/A
Directly
Score 6.4 out of 10
N/A
Directly’s crowd platform harnesses thousands of independent experts and AI technology to automate common customer questions and deliver customer service that consumers love. The vendor states companies like Airbnb, Microsoft, and Samsung partner with Directly to improve the customer experience, boosting CSAT by 20% while reducing contact center volume and saving millions per year. Directly is based in San Francisco and backed by Microsoft’s M12 Ventures, Samsung NEXT, True…N/A
Pricing
alphachat.aiDirectly
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
alphachat.aiDirectly
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
alphachat.aiDirectly
Best Alternatives
alphachat.aiDirectly
Small Businesses
Front
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Score 9.1 out of 10
Front
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Score 9.1 out of 10
Medium-sized Companies
Quadient Inspire
Quadient Inspire
Score 9.3 out of 10
Quadient Inspire
Quadient Inspire
Score 9.3 out of 10
Enterprises
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Quadient Inspire
Score 9.3 out of 10
Quadient Inspire
Quadient Inspire
Score 9.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
alphachat.aiDirectly
Likelihood to Recommend
-
(0 ratings)
7.0
(1 ratings)
User Testimonials
alphachat.aiDirectly
Likelihood to Recommend
alphachat.ai
No answers on this topic
Directly Software, Inc.
It is well suited for customer experience service management but, it should focus more on a support system.
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Pros
alphachat.ai
No answers on this topic
Directly Software, Inc.
  • customer messaging management
  • IVR
  • Branding
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Cons
alphachat.ai
No answers on this topic
Directly Software, Inc.
  • support
  • moderation
  • termination process
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Alternatives Considered
alphachat.ai
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Directly Software, Inc.
Directly is more user-friendly and provides an easy interface. It's help desk software and chat support is very interactive
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Return on Investment
alphachat.ai
No answers on this topic
Directly Software, Inc.
  • increased branding
  • increased numbers of customer
  • increased customer loyalty
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ScreenShots