Altcraft Platform vs. Planhat

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Altcraft Platform
Score 0.0 out of 10
N/A
Altcraft is a unified marketing management hub that brings together customer data, communications, automation, loyalty programs, and analytics within a single system. Key capabilities: Customer Data Platform (CDP) — Unified customer profile (360° view) — Real-time event tracking — Data consolidation from multiple sources — Flexible segmentation for precise targeting Omnichannel…
$520
per month per account
Planhat
Score 8.1 out of 10
N/A
Planhat, headquartered in Stockholm, offers their modular suite of applications to subscription based businesses, providing customer success product usage health alerts and guidance, as well as revenue management for tracking subscriptions and business health.N/A
Pricing
Altcraft PlatformPlanhat
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Altcraft PlatformPlanhat
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details
More Pricing Information
Community Pulse
Altcraft PlatformPlanhat
Features
Altcraft PlatformPlanhat
Security
Comparison of Security features of Product A and Product B
Altcraft Platform
-
Ratings
Planhat
7.7
13 Ratings
13% below category average
Role-based user permissions00 Ratings7.713 Ratings
Platform & Infrastructure
Comparison of Platform & Infrastructure features of Product A and Product B
Altcraft Platform
-
Ratings
Planhat
7.8
13 Ratings
10% below category average
API00 Ratings8.212 Ratings
Integration with Salesforce.com00 Ratings7.59 Ratings
Customer Data Extraction / Integration
Comparison of Customer Data Extraction / Integration features of Product A and Product B
Altcraft Platform
-
Ratings
Planhat
8.2
14 Ratings
7% below category average
Product usage00 Ratings8.314 Ratings
Help desk / support tickets00 Ratings8.012 Ratings
Customer Success Management
Comparison of Customer Success Management features of Product A and Product B
Altcraft Platform
-
Ratings
Planhat
8.0
14 Ratings
7% below category average
NPS surveys00 Ratings8.012 Ratings
Sponsor tracking00 Ratings8.09 Ratings
Customer profiles00 Ratings9.014 Ratings
Automated workflow00 Ratings6.813 Ratings
Internal collaboration00 Ratings8.613 Ratings
Customer health scoring00 Ratings8.114 Ratings
Customer segmentation00 Ratings7.814 Ratings
CSM Reporting & Analytics
Comparison of CSM Reporting & Analytics features of Product A and Product B
Altcraft Platform
-
Ratings
Planhat
7.1
13 Ratings
17% below category average
Customer health trends00 Ratings7.313 Ratings
Engagement analytics00 Ratings7.013 Ratings
Revenue forecasting00 Ratings6.08 Ratings
Dashboards00 Ratings8.313 Ratings
Best Alternatives
Altcraft PlatformPlanhat
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Score 9.0 out of 10
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Score 9.0 out of 10
CustomerSuccessBox
CustomerSuccessBox
Score 9.5 out of 10
Enterprises
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Score 9.0 out of 10
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Score 8.8 out of 10
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User Ratings
Altcraft PlatformPlanhat
Likelihood to Recommend
-
(0 ratings)
7.8
(14 ratings)
Usability
-
(0 ratings)
7.7
(8 ratings)
Support Rating
-
(0 ratings)
9.7
(4 ratings)
User Testimonials
Altcraft PlatformPlanhat
Likelihood to Recommend
Altcraft
No answers on this topic
Planhat
For someone working in the Customer Success team, Planhat is a must-have software. All your client-level data can be easily managed, stored, and reviewed at any point in time by Planhat. It also helps the management and the leadership team better see each account and its usage. It also helps in identifying potentially risky customers and taking the required actions to engage and retain the account. It also gets integrated easily with other meeting recording tools wherein the summary from the tool gets easily synced with Planhat
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Pros
Altcraft
No answers on this topic
Planhat
  • Reporting - you can set up filters with boolean criteria to give you insight into everything you need to know.
  • Playbooks - these are very good for less-experienced CSM's who need a step-by-step guide on how to deal with different stages of the customer lifecycle. More experienced CSM's may not need the playbooks.
  • Usage data for customers - there's a wide range of charts in Planhat that tell the story of client consumption.
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Cons
Altcraft
No answers on this topic
Planhat
  • Allow for cc'ing of AEs or others within the same organization from the messaging center. When I went to send a message from within Planhat, I had to manually type out the AE's email address every time if I wanted them cc'd.
  • The fonts were funky if I went to add text into an existing email template. For example, if I added in an extra sentence or paragraph, in Outlook on the recipient's end, the font was different despite looking the same within Planhat. Gmail was all consistent, Outlook was showing a different font.
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Usability
Altcraft
No answers on this topic
Planhat
It takes a while to learn Planhat even for experienced users. It has limitations in terms of what data you can present where, but its important to set internal guides outside Planhat as well so everybody working collaborative. But as CSM Planhat is a great- and critical tool which I use daily to optimise my work schedule and customer interaction with various topics.
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Support Rating
Altcraft
No answers on this topic
Planhat
The support team couldn't be better. They are quick to respond, very helpful, and thorough. Our CS manager was always happy to schedule calls to go through specific feature queries and she ensured we had a smooth and quick setup.
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Alternatives Considered
Altcraft
No answers on this topic
Planhat
I was not the person involved in choosing Planhat, but it seems to me that Planhat is much better suited to an account management style role, whereas Hubspot is closer to a sales CRM instead. In my position, Planhat is better suited as it is more graphical, more flexible, and easier to find information on.
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Return on Investment
Altcraft
No answers on this topic
Planhat
  • Planhat has, for the first time, given us a 360-degree view of all our customers and access to all the different types of communication we have with them across different departments and functions.
  • The ability to automate workflows, tasks, and assign playbooks to the various phases of our customer lifecycle has aligned all our departments.
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ScreenShots

Altcraft Platform Screenshots

Screenshot of a customer profile. This customer information contributes to improving personalized offers, obtaining easy-to-understand analytics, and increasing sales.Screenshot of Segments in Altcraft, which are groups of users defined by behavior and profile data, enabling precise targeting and personalized campaigns.Screenshot of the automated customer journey. These guide users from their first touchpoint to purchase across all communication channels.Screenshot of the Altcraft Platform, where loyalty is powered by CDP data and triggers communications in the same interface.Screenshot of analyticsScreenshot of the email editor

Planhat Screenshots

Screenshot of Insights identify outliers in a portfolio to help users understand risks and opportunities.Screenshot of Displays clients through any filter to shows only the information that matters.