Gives you insights, manages workflows, drives customer experience
July 02, 2021
Gives you insights, manages workflows, drives customer experience
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Planhat
Planhat is a fantastic customer success platform. It’s really intuitive and easy to use. The customer health scores and renewal management have really helped streamline our processes and improve the customer experience. This tool really helps give visibility into customer health in ways that may be otherwise untrackable. Its open API integrates directly into our software product, so we're able to get real-time usage data.
- Customer support and onboarding experience is really smooth, straightforward, and fast.
- Dashboards have been really powerful for customer and business intelligence.
- Management reporting in real time.
- Planhat has, for the first time, given us a 360-degree view of all our customers and access to all the different types of communication we have with them across different departments and functions.
- The ability to automate workflows, tasks, and assign playbooks to the various phases of our customer lifecycle has aligned all our departments.
- Totango and Gainsight PX
Planhat was better value for money, seemed to be more user-friendly, and required less time to set up.
Do you think Planhat delivers good value for the price?
Yes
Are you happy with Planhat's feature set?
Yes
Did Planhat live up to sales and marketing promises?
Yes
Did implementation of Planhat go as expected?
Yes
Would you buy Planhat again?
Yes