Alvaria Workforce vs. nGAGEMENT
Alvaria Workforce vs. nGAGEMENT
Product | Rating | Most Used By | Product Summary | Starting Price |
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Alvaria Workforce | N/A | Alvaria Workforce (formerly Aspect Workforce Management), is a suite of software which combines call center workforce management with advanced analytics features like call recording, speech analytics, eLearning for training, data sharing for schedule optimization across call center or branch locations, and desktop analytics for monitoring and analyzing discrete actions like employee keystrokes and application usage. The Basic, Advanced, and Enterprise tiers include… | N/A | |
nGAGEMENT | Enterprise companies (1,001+ employees) | nGAGEMENT by nGUVU uses game mechanics, social media and interactive features, machine learning, and behavioral analytics to drive performance at the agent level. The vendor says their software motivates agents to achieve their objectives by immersing them in a fun game-like environment. According to the vendor, the result is higher agent engagement, productivity, and satisfaction (and customer satisfaction by extension), as well as improved contact center agent recruitment, lower turnover,… | N/A |
Alvaria Workforce | nGAGEMENT | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | Required | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Alvaria Workforce | nGAGEMENT | |
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Top Pros |
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Top Cons |
| No answers on this topic |
Alvaria Workforce | nGAGEMENT | |
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Small Businesses | 8x8 Contact Center Score 7.6 out of 10 | 8x8 Contact Center Score 7.6 out of 10 |
Medium-sized Companies | Eleveo Score 9.2 out of 10 | Eleveo Score 9.2 out of 10 |
Enterprises | Calabrio Teleopti WFM Score 7.7 out of 10 | Calabrio Teleopti WFM Score 7.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Alvaria Workforce | nGAGEMENT | |
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Likelihood to Recommend | 9.0 (8 ratings) | - (0 ratings) |
Likelihood to Renew | 8.6 (5 ratings) | - (0 ratings) |
Usability | 8.0 (1 ratings) | - (0 ratings) |
Support Rating | 8.0 (1 ratings) | - (0 ratings) |
Implementation Rating | 9.0 (1 ratings) | - (0 ratings) |
Alvaria Workforce | nGAGEMENT | |
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Likelihood to Recommend | Alvaria, Inc (Aspect Software + Noble Systems) | nGUVU No answers on this topic |
Pros | Alvaria, Inc (Aspect Software + Noble Systems) | nGUVU No answers on this topic |
Cons | Alvaria, Inc (Aspect Software + Noble Systems) | nGUVU No answers on this topic |
Likelihood to Renew | Alvaria, Inc (Aspect Software + Noble Systems) | nGUVU No answers on this topic |
Usability | Alvaria, Inc (Aspect Software + Noble Systems) | nGUVU No answers on this topic |
Support Rating | Alvaria, Inc (Aspect Software + Noble Systems) | nGUVU No answers on this topic |
Implementation Rating | Alvaria, Inc (Aspect Software + Noble Systems) | nGUVU No answers on this topic |
Alternatives Considered | Alvaria, Inc (Aspect Software + Noble Systems) | nGUVU No answers on this topic |
Return on Investment | Alvaria, Inc (Aspect Software + Noble Systems) | nGUVU No answers on this topic |
ScreenShots | nGAGEMENT Screenshots |