Amadeus Sales & Event Management vs. Spoonfed

Great support and roll-out from Amadeus. The use of the product is very straight forward for the basics, and has great depth if you want to "get under the hood". The ability to centrally control contract or documentation formats across multiple regions, is a huge benefit.

Incentivized

Spoonfed is well suited for smaller catering teams, it offers the ability to have a large changing menu and for guests to place orders themselves. If you are doing catering business with repeat customers it's quite useful [as] you can repeat orders and save all of the guest's info in the database. I would not recommend it if it does not integrate into your point of sale as you will need to have an entirely different system for payments and sales because of this.

Incentivized

• Uniform Contracts
• Consolidated Account Management

Incentivized

• Ability to have robust and changing menu options.
• Authorizing payments and payment links sent via email.
• Customer profiles.
• Ability to save credit card numbers for repeat guests.
• Guests can place orders themselves.

Incentivized

• More "drag and drop" dashboarding
• Ability to enter Goals/Budgets per person vs. by hotel

Incentivized

• It's based out of England - so users in the USA sometimes run into unfamiliar verbiage or set up because of this, plus support team is in England.
• Customer database set up isn't set up intuitively.
• Glitches in functionality - sometimes is down/not working.

Incentivized

From initial build out, and up through use in the live production environment, Amadeus Support has been extremely responsive, they take ownership of challenges presented, and they have strong follow up for satisfaction of resolution

Incentivized

No comparison.... Caterease is super slim and feature poor. Amadeus is feature rich and highly customizable.

Incentivized

This is the only catering software that we have used. We were doing all of this in house beforehand.

Incentivized

• Positive - Higher accountability for Sales Activities and Pipeline
• Positive - Ability to more accurately harvest and mine lost opportunites

Incentivized

• Not always intuitive for users in USA.
• If you are able to set up the guests placing orders themselves, big ROI and ability to have a leaner catering team.
• Calendar feature allows you to see orders at multi units / enterprise level.
• Production sheets allow for commissary to track production for needs across multi units.

Incentivized