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Amadeus Sales & Event Management vs. Spoonfed

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Amadeus Sales & Event Management

    Score10 out of 10
    N/AAmadeus offers their Sales & Event Management platform as a catering solution for larger hospitality chains, with eproposal generation and signing, their "plannerportal", and other features.N/A

    Spoonfed

    Score6 out of 10
    N/ABritish company Spoonfed (formerly Aptus) offers their flagship catering software to medium-sized catering companies and restaurant chains as a comprehensive time management solution for events and catering services.N/A
    Pricing
    Amadeus Sales & Event ManagementSpoonfed
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Amadeus Sales & Event ManagementSpoonfed
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    User Ratings
    Amadeus Sales & Event ManagementSpoonfed
    Likelihood to Recommend
    10.0
    (1 ratings)
    6.0
    (1 ratings)
    Support Rating
    10.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Amadeus Sales & Event ManagementSpoonfed
    Likelihood to Recommend
    Amadeus
    Great support and roll-out from Amadeus. The use of the product is very straight forward for the basics, and has great depth if you want to "get under the hood". The ability to centrally control contract or documentation formats across multiple regions, is a huge benefit.
    Incentivized
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    Spoonfed
    Spoonfed is well suited for smaller catering teams, it offers the ability to have a large changing menu and for guests to place orders themselves. If you are doing catering business with repeat customers it's quite useful [as] you can repeat orders and save all of the guest's info in the database. I would not recommend it if it does not integrate into your point of sale as you will need to have an entirely different system for payments and sales because of this.
    Incentivized
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    Pros
    Amadeus
    • Uniform Contracts
    • Consolidated Account Management
    Incentivized
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    Spoonfed
    • Ability to have robust and changing menu options.
    • Authorizing payments and payment links sent via email.
    • Customer profiles.
    • Ability to save credit card numbers for repeat guests.
    • Guests can place orders themselves.
    Incentivized
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    Cons
    Amadeus
    • More "drag and drop" dashboarding
    • Ability to enter Goals/Budgets per person vs. by hotel
    Incentivized
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    Spoonfed
    • It's based out of England - so users in the USA sometimes run into unfamiliar verbiage or set up because of this, plus support team is in England.
    • Customer database set up isn't set up intuitively.
    • Glitches in functionality - sometimes is down/not working.
    Incentivized
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    Support Rating
    Amadeus
    From initial build out, and up through use in the live production environment, Amadeus Support has been extremely responsive, they take ownership of challenges presented, and they have strong follow up for satisfaction of resolution
    Incentivized
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    Spoonfed
    No answers on this topic
    Alternatives Considered
    Amadeus
    No comparison.... Caterease is super slim and feature poor. Amadeus is feature rich and highly customizable.
    Incentivized
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    Spoonfed
    This is the only catering software that we have used. We were doing all of this in house beforehand.
    Incentivized
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    Return on Investment
    Amadeus
    • Positive - Higher accountability for Sales Activities and Pipeline
    • Positive - Ability to more accurately harvest and mine lost opportunites
    Incentivized
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    Spoonfed
    • Not always intuitive for users in USA.
    • If you are able to set up the guests placing orders themselves, big ROI and ability to have a leaner catering team.
    • Calendar feature allows you to see orders at multi units / enterprise level.
    • Production sheets allow for commissary to track production for needs across multi units.
    Incentivized
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    ScreenShots

    Spoonfed Screenshots

    Screenshot of Menu information in Online OrderProduct screenshot