Amazon Lex vs. BotPenguin

Amazon Lex

Amazon Lex

15 Reviews and Ratings

BotPenguin

BotPenguin

0 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Amazon Lex	Score 7.5 out of 10	N/A	Amazon Lex is a fully managed AI chatbot builder designed to build conversational interfaces into applications using voice and text. The platform provides the advanced deep learning functionalities of Automatic Speech Recognition (ASR) and Natural Language Understanding (NLU) to enable the development of interactive chatbots and virtual assistants.	$0 Per Speech Request
BotPenguin	Score 0.0 out of 10	N/A	BotPenguin can be used to engage customers and visitors anywhere, anytime with live chat, 60+ no-code integrations, and a unified inbox to access all chats. It helps to build stronger customer relationships at every touch point with an omni-channel chatbot that can carry conversations in a brand’s voice. By harnessing web scraping, URL sleuthing, and FAQ file uploads, along with the wisdom from past conversations, BotPenguins can create smart…	$0 free for 1 chatbot, 1000 messages, and 100 conversations

Pricing

Amazon Lex

BotPenguin

Editions & Modules

Request and Response: $0.004
Per Speech Request
Stream Conversation: $0.0065
Per Speech Interval

Little: $15
per month per user
King: $50
per month per user

Offerings

Pricing Offerings
Amazon Lex	BotPenguin
Free Trial
No	Yes
Free/Freemium Version
No	Yes
Premium Consulting/Integration Services
No	Yes

Entry-level Setup Fee

No setup fee

No setup fee

Additional Details

—

Discount available for annual pricing.

More Pricing Information

Community Pulse
	Amazon Lex	BotPenguin

User Ratings
	Amazon Lex	BotPenguin
Likelihood to Recommend	8.0 (1 ratings)	- (0 ratings)
Usability	9.0 (1 ratings)	- (0 ratings)
Support Rating	8.0 (1 ratings)	- (0 ratings)

User Testimonials
	Amazon Lex	BotPenguin
Likelihood to Recommend	Amazon AWS If you wish to quickly deploy multilingual chatbots without having to worry about infrastructure and model training, go for Amazon Lex. It is one of the best general-purpose conversational AI solutions in the market. The cherry on the cake is that it also seamlessly integrates with other AWS services, so you would be good there. Performance monitoring is very easy with AWS. It has support for both text and integration. If you are not a pro-NLP expert, Amazon Lex will make your job really easy. Incentivized Verified User Anonymous Read full review	BotPenguin No answers on this topic
Usability	Amazon AWS Easy to deploy and very easy to integrate with other AWS services. Automating simple tasks is also very easy with Amazon Lex. We never had NLP experts in our team, but we were still able to deploy chatbots for our support functions with minimal issues. Native integration with other AWS services like S3 and Lambda has been of paramount importance. Incentivized Verified User Anonymous Read full review	BotPenguin No answers on this topic
Support Rating	Amazon AWS Community support for Amazon Lex is good. Also, since it is an AWS service, the support has a similar standard as other AWS services. We have had a couple of instances of our bots weren't able to interact with our web apps. We reached out to the support team, and they were able to resolve our issue in no time. The documentation from the Amazon Lex team also makes creating chatbots a breeze. Incentivized Verified User Anonymous Read full review	BotPenguin No answers on this topic
Return on Investment	Amazon AWS Support satisfaction has increased Time to resolve customer concerns has seen a major improvement Amazon Lex can quickly automate repetitive simple tasks for us Our organization has built NLP capability without having to hire language experts/linguists Since the integration with AWS services is natively supported, our existing DevOps team can manage our Amazon Lex deployment Incentivized Verified User Anonymous Read full review	BotPenguin No answers on this topic
ScreenShots		BotPenguin Screenshots