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Amazon Lex vs. CM Conversational AI Cloud

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Amazon Lex
Score 7.5 out of 10
N/A
AWS provides Amazon Lex, a chatbot building technology.
$0
Per Speech Request
CM Conversational AI Cloud
Score 0.0 out of 10
N/A
CM.com aims to enable users to offer modern automated service on every channel available with their chatbot service, DigitalCX, an enterprise-ready, Chatbot Service that supports customer experience with a code-free conversation platform. A conversation platform, DigitalCX is designed to help increase customer satisfaction, decrease call volume, improve conversion rates and gain a wealth of customer insights.N/A
Pricing
Amazon LexCM Conversational AI Cloud
Editions & Modules
Request and Response
$0.004
Per Speech Request
Stream Conversation
$0.0065
Per Speech Interval
No answers on this topic
Offerings
Pricing Offerings
Amazon LexCM Conversational AI Cloud
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Amazon LexCM Conversational AI Cloud
Best Alternatives
Amazon LexCM Conversational AI Cloud
Small Businesses
LocaliQ
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Score 8.7 out of 10
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Medium-sized Companies
Piper the AI SDR by Qualified
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Score 9.0 out of 10
Genesys DX (discontinued)
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Score 10.0 out of 10
Enterprises
Conversica
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Score 4.0 out of 10
Genesys DX (discontinued)
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Score 10.0 out of 10
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User Ratings
Amazon LexCM Conversational AI Cloud
Likelihood to Recommend
8.0
(1 ratings)
-
(0 ratings)
Usability
9.0
(1 ratings)
-
(0 ratings)
Support Rating
8.0
(1 ratings)
-
(0 ratings)
User Testimonials
Amazon LexCM Conversational AI Cloud
Likelihood to Recommend
Amazon AWS
If you wish to quickly deploy multilingual chatbots without having to worry about infrastructure and model training, go for Amazon Lex. It is one of the best general-purpose conversational AI solutions in the market. The cherry on the cake is that it also seamlessly integrates with other AWS services, so you would be good there. Performance monitoring is very easy with AWS. It has support for both text and integration. If you are not a pro-NLP expert, Amazon Lex will make your job really easy.
Verified User
Anonymous
Read full review
CM.com
No answers on this topic
Usability
Amazon AWS
Easy to deploy and very easy to integrate with other AWS services. Automating simple tasks is also very easy with Amazon Lex. We never had NLP experts in our team, but we were still able to deploy chatbots for our support functions with minimal issues. Native integration with other AWS services like S3 and Lambda has been of paramount importance.
Verified User
Anonymous
Read full review
CM.com
No answers on this topic
Support Rating
Amazon AWS
Community support for Amazon Lex is good. Also, since it is an AWS service, the support has a similar standard as other AWS services. We have had a couple of instances of our bots weren't able to interact with our web apps. We reached out to the support team, and they were able to resolve our issue in no time. The documentation from the Amazon Lex team also makes creating chatbots a breeze.
Verified User
Anonymous
Read full review
CM.com
No answers on this topic
Return on Investment
Amazon AWS
  • Support satisfaction has increased
  • Time to resolve customer concerns has seen a major improvement
  • Amazon Lex can quickly automate repetitive simple tasks for us
  • Our organization has built NLP capability without having to hire language experts/linguists
  • Since the integration with AWS services is natively supported, our existing DevOps team can manage our Amazon Lex deployment
Verified User
Anonymous
Read full review
CM.com
No answers on this topic
ScreenShots