TrustRadius

Amazon Lex vs. Roubot Chatbot

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Amazon Lex
Score 7.5 out of 10
N/A
AWS provides Amazon Lex, a chatbot building technology.
$0
Per Speech Request
Roubot Chatbot
Score 0.0 out of 10
N/A
Roubot is a no-code chatbot platform that offers swift reach and fosters smooth customer interaction through generative AI/ML and Natural Language Processing ("NLP") automation. Roubot can be integrated across popular communication channels, CRM systems, payment gateways, and third-party messaging platforms like WhatsApp, Viber, and Facebook Messenger with end-to-end security. Roubot's 'Flow Builder' is a bot-building tool that allows businesses to create their own…N/A
Pricing
Amazon LexRoubot Chatbot
Editions & Modules
Request and Response
$0.004
Per Speech Request
Stream Conversation
$0.0065
Per Speech Interval
No answers on this topic
Offerings
Pricing Offerings
Amazon LexRoubot Chatbot
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Amazon LexRoubot Chatbot
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Amazon LexRoubot Chatbot
Small Businesses
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Medium-sized Companies
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Score 9.2 out of 10
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Enterprises
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Score 4.0 out of 10
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Score 4.0 out of 10
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User Ratings
Amazon LexRoubot Chatbot
Likelihood to Recommend
8.0
(1 ratings)
-
(0 ratings)
Usability
9.0
(1 ratings)
-
(0 ratings)
Support Rating
8.0
(1 ratings)
-
(0 ratings)
User Testimonials
Amazon LexRoubot Chatbot
Likelihood to Recommend
Amazon AWS
If you wish to quickly deploy multilingual chatbots without having to worry about infrastructure and model training, go for Amazon Lex. It is one of the best general-purpose conversational AI solutions in the market. The cherry on the cake is that it also seamlessly integrates with other AWS services, so you would be good there. Performance monitoring is very easy with AWS. It has support for both text and integration. If you are not a pro-NLP expert, Amazon Lex will make your job really easy.
Verified User
Anonymous
Read full review
Route Mobile Limited
No answers on this topic
Usability
Amazon AWS
Easy to deploy and very easy to integrate with other AWS services. Automating simple tasks is also very easy with Amazon Lex. We never had NLP experts in our team, but we were still able to deploy chatbots for our support functions with minimal issues. Native integration with other AWS services like S3 and Lambda has been of paramount importance.
Verified User
Anonymous
Read full review
Route Mobile Limited
No answers on this topic
Support Rating
Amazon AWS
Community support for Amazon Lex is good. Also, since it is an AWS service, the support has a similar standard as other AWS services. We have had a couple of instances of our bots weren't able to interact with our web apps. We reached out to the support team, and they were able to resolve our issue in no time. The documentation from the Amazon Lex team also makes creating chatbots a breeze.
Verified User
Anonymous
Read full review
Route Mobile Limited
No answers on this topic
Return on Investment
Amazon AWS
  • Support satisfaction has increased
  • Time to resolve customer concerns has seen a major improvement
  • Amazon Lex can quickly automate repetitive simple tasks for us
  • Our organization has built NLP capability without having to hire language experts/linguists
  • Since the integration with AWS services is natively supported, our existing DevOps team can manage our Amazon Lex deployment
Verified User
Anonymous
Read full review
Route Mobile Limited
No answers on this topic
ScreenShots

Roubot Chatbot Screenshots

Screenshot of the Roubot dashboard