Amazon Transcribe vs. Fellow.app

Amazon Transcribe can be an excellent tool for businesses where being able to convert speech or audio to text, in a searchable and reportable form, would be useful. For a call center (inbound or outbound), the ability to have a rich transcription of each call (and being able to search it for keywords) is an incredibly valuable benefit. For business meetings, being able to turn a 60 or 90-minute call into a readable transcript to search or refresh yourself or others is a very large time saver which will help you work more efficiently. The software does offer many deeper integrations, such as being able to track script usage (for call centers) or interruptions, deviations, etc.. which would be very valuable to a management team and for training purposes.

Incentivized

Great for meeting with teams that are out of state or working from home. When it's an in-person meeting, I tend to use other AI tools and take notes that then spit out a summary. I really love that you can see previous meeting notes, dated and action items, when scrolling down the page. This way you can follow up, keep people accountable, and track progress.

Incentivized

• It converts live recordings to text with few errors.
• It has powerful speech recognition models- it transcribes well even low quality audios.

Incentivized

• Keep track of previous meeting notes and dates.
• Checklist with action items easy to tick off.
• Offers AI recap for easy summary.

Incentivized

• It was not easy to bring Amazon Transcribe to life, but kudos to the vendor for the free support they offered.

Incentivized

• An offline AI recap option so I don't have to dial into the meeting and can still record it.

Incentivized

Fellow is very easy to use and requires minimal setup. It is very straightforward for a wide range of capability levels, and I love that it also has a calendar view where you can easily find past and future meetings. This is particularly useful when you prepare notes for a future meeting with details you don't want to miss bringing up. Plus, everyone in the meeting can see everyone's notes on one page.

Incentivized

I use Google Cloud Speech to Text and Amazon Transcribe. What makes Amazon Transcribe better for me is the accuracy of the audio-to-text conversion. I have found out that Amazone Transcribe is better at handling homophones, contractions, abbreviations, and acronyms. Another feature that makes Amazon Transcribe my No. 1 choice is its use of punctuation marks. I can also feed my own list of vocabulary into Amazon Transcribe to help me acquire better results.

Incentivized

Fellow is super easy to use, share notes, action items, and summarise meetings. The main perk compared to other programs is that you have everything in one spot and don't have to go looking for information. Everyone can see everyone's notes and the history thread for past and future meetings.

Incentivized

• Cost reductions in KYC automating our video approvals.
• Better customer service.
• A good base for building new products and services around speech to text.

Incentivized

• It is hard to measure exact numbers, but I believe we have saved many minutes not having to skim through emails to find action items by just looking up notes from older meetings.

Incentivized