The Secure Way to Transcribe
April 01, 2022

The Secure Way to Transcribe

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Amazon Transcribe

We are using Amazon Transcribe extensively to transcribe conversations with our customers. We are also utilizing it in in-house video demos and presentations to add subtitles. The business problems we address are inclusive of reduced labor (if transcription were to be done manually in entirety). It is quite easy to implement and its integration with our existing databases was quite simple.
  • It converts live recordings to text with few errors.
  • It has powerful speech recognition models- it transcribes well even low quality audios.
  • Chat, meetings and call transcriptions for confidential use must be accompanied by human input to edit the errors.
  • While onboarding new users, (I'm in IT) I noticed the learning curve was slow.
  • Live recording.
  • Personal identifiable information redaction feature.
  • Working in the backend, I would say the most important ROI has been data security through implementation of enterprise-grade technical and physical controls which prevent unauthorized access to our content.

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Amazon Transcribe has worked well on media content subtitles. The tool has been very useful in preparing demos to be used within the firm and all kinds of presentations. Being in the financial sector, our chats with our customers entail disclosure of sensitive information such as credit card details. Amazon Transcribe resolves this by redacting sensitive personal identifying information on conversations. However, new users have a hard time using the software, especially adding custom vocabulary.