The Secure Way to Transcribe
April 01, 2022
The Secure Way to Transcribe
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Amazon Transcribe
We are using Amazon Transcribe extensively to transcribe conversations with our customers. We are also utilizing it in in-house video demos and presentations to add subtitles. The business problems we address are inclusive of reduced labor (if transcription were to be done manually in entirety). It is quite easy to implement and its integration with our existing databases was quite simple.
- It converts live recordings to text with few errors.
- It has powerful speech recognition models- it transcribes well even low quality audios.
- Chat, meetings and call transcriptions for confidential use must be accompanied by human input to edit the errors.
- While onboarding new users, (I'm in IT) I noticed the learning curve was slow.
- Live recording.
- Personal identifiable information redaction feature.
- Working in the backend, I would say the most important ROI has been data security through implementation of enterprise-grade technical and physical controls which prevent unauthorized access to our content.
Do you think Amazon Transcribe delivers good value for the price?
Yes
Are you happy with Amazon Transcribe's feature set?
Yes
Did Amazon Transcribe live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Amazon Transcribe go as expected?
Yes
Would you buy Amazon Transcribe again?
Yes