Amdocs CES vs. CSG Quote and Order

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Amdocs CES
Score 9.4 out of 10
N/A
N/AN/A
CSG Quote and Order
Score 0.0 out of 10
N/A
CSG’s Quote and Order solutions, based on the Telflow technology acquired wtih DGIT Systems by CSG in October of 2021, provide an open and interoperable design that is that is completely catalog driven. The solutions aim to enable communications and digital service providers to launch new products in hours instead of weeks or months.N/A
Pricing
Amdocs CESCSG Quote and Order
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Amdocs CESCSG Quote and Order
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Amdocs CESCSG Quote and Order
Features
Amdocs CESCSG Quote and Order
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Amdocs CES
8.1
1 Ratings
4% above category average
CSG Quote and Order
-
Ratings
Customer data management / contact management10.01 Ratings00 Ratings
Workflow management3.01 Ratings00 Ratings
Territory management7.01 Ratings00 Ratings
Opportunity management7.01 Ratings00 Ratings
Integration with email client (e.g., Outlook or Gmail)10.01 Ratings00 Ratings
Contract management10.01 Ratings00 Ratings
Quote & order management8.01 Ratings00 Ratings
Interaction tracking8.01 Ratings00 Ratings
Channel / partner relationship management10.01 Ratings00 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Amdocs CES
7.5
1 Ratings
2% below category average
CSG Quote and Order
-
Ratings
Case management10.01 Ratings00 Ratings
Help desk management5.01 Ratings00 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Amdocs CES
10.0
1 Ratings
25% above category average
CSG Quote and Order
-
Ratings
Lead management10.01 Ratings00 Ratings
Email marketing10.01 Ratings00 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Amdocs CES
7.0
1 Ratings
9% below category average
CSG Quote and Order
-
Ratings
Task management7.01 Ratings00 Ratings
Billing and invoicing management7.01 Ratings00 Ratings
Reporting7.01 Ratings00 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Amdocs CES
9.3
1 Ratings
20% above category average
CSG Quote and Order
-
Ratings
Forecasting10.01 Ratings00 Ratings
Pipeline visualization10.01 Ratings00 Ratings
Customizable reports8.01 Ratings00 Ratings
Customization
Comparison of Customization features of Product A and Product B
Amdocs CES
7.0
1 Ratings
9% below category average
CSG Quote and Order
-
Ratings
Custom fields6.01 Ratings00 Ratings
Custom objects6.01 Ratings00 Ratings
Scripting environment6.01 Ratings00 Ratings
API for custom integration10.01 Ratings00 Ratings
Security
Comparison of Security features of Product A and Product B
Amdocs CES
9.0
1 Ratings
7% above category average
CSG Quote and Order
-
Ratings
Single sign-on capability9.01 Ratings00 Ratings
Role-based user permissions9.01 Ratings00 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Amdocs CES
10.0
1 Ratings
30% above category average
CSG Quote and Order
-
Ratings
Social data10.01 Ratings00 Ratings
Social engagement10.01 Ratings00 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Amdocs CES
6.5
1 Ratings
14% below category average
CSG Quote and Order
-
Ratings
Marketing automation6.01 Ratings00 Ratings
Compensation management7.01 Ratings00 Ratings
Platform
Comparison of Platform features of Product A and Product B
Amdocs CES
10.0
1 Ratings
28% above category average
CSG Quote and Order
-
Ratings
Mobile access10.01 Ratings00 Ratings
Best Alternatives
Amdocs CESCSG Quote and Order
Small Businesses
Salesmate
Salesmate
Score 10.0 out of 10
QuoteWerks
QuoteWerks
Score 9.6 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.1 out of 10
QuoteWerks
QuoteWerks
Score 9.6 out of 10
Enterprises
Creatio
Creatio
Score 9.1 out of 10
SAP Sales Cloud
SAP Sales Cloud
Score 8.5 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Amdocs CESCSG Quote and Order
Likelihood to Recommend
8.0
(1 ratings)
-
(0 ratings)
Usability
8.0
(1 ratings)
-
(0 ratings)
Support Rating
5.0
(1 ratings)
-
(0 ratings)
User Testimonials
Amdocs CESCSG Quote and Order
Likelihood to Recommend
Amdocs
Amdocs CES is well suited for organizations looking for robust and highly integrated CES tools, I would definitely recommend it for medium or large sized enterprises. Is less appropiate for small business that do not have a skilled team in place to operate it and doing maintenance.
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CSG
No answers on this topic
Pros
Amdocs
  • Modern User Interface
  • Improved User Experience and Intuitiveness
  • Highly scalable plattform
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CSG
No answers on this topic
Cons
Amdocs
  • Is a very robust service, but it could be more economically accessible
  • It could have more features powered by AI, Auto-Typing, etc for data input into the platform
  • Could improve Amdocs delivery center
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CSG
No answers on this topic
Usability
Amdocs
The most robust tool available on market, highly intuitive, scalable. But the process to start operations and customization is quite hard/complicated.
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CSG
No answers on this topic
Support Rating
Amdocs
Support is centralized in Israel, sometimes the time when we get answers are considered delayed compared with the price you are paying.
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CSG
No answers on this topic
Alternatives Considered
Amdocs
Amdocs CES is more robust, scalable and powerful. Although the project delivery method and high customizations / development to reach the final problemas are points of attention
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CSG
No answers on this topic
Return on Investment
Amdocs
  • It has empowered our organization to handle our customer requests without services interruption.
  • The customization required to put the service operational, at the beginning, delayed some processes.
  • Amdocs CES has helped driving innovation and aligns with our digital transformation objectives.
Read full review
CSG
No answers on this topic
ScreenShots