Amdocs CES vs. CSG Quote and Order

Amdocs CES

CSG Quote and Order

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Amdocs CES	Score 9.4 out of 10	N/A	N/A	N/A
CSG Quote and Order	Score 0.0 out of 10	N/A	CSG’s Quote and Order solutions, based on the Telflow technology acquired wtih DGIT Systems by CSG in October of 2021, provide an open and interoperable design that is that is completely catalog driven. The solutions aim to enable communications and digital service providers to launch new products in hours instead of weeks or months.	N/A

Pricing

Amdocs CES

CSG Quote and Order

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
Amdocs CES	CSG Quote and Order
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	Amdocs CES	CSG Quote and Order

Features

Amdocs CES

CSG Quote and Order

Sales Force Automation

Comparison of Sales Force Automation features of Product A and Product B
	Amdocs CES 8.1 1 Ratings 4% above category average	CSG Quote and Order - Ratings
Customer data management / contact management	10.01 Ratings	00 Ratings
Workflow management	3.01 Ratings	00 Ratings
Territory management	7.01 Ratings	00 Ratings
Opportunity management	7.01 Ratings	00 Ratings
Integration with email client (e.g., Outlook or Gmail)	10.01 Ratings	00 Ratings
Contract management	10.01 Ratings	00 Ratings
Quote & order management	8.01 Ratings	00 Ratings
Interaction tracking	8.01 Ratings	00 Ratings
Channel / partner relationship management	10.01 Ratings	00 Ratings

Customer Service & Support

Comparison of Customer Service & Support features of Product A and Product B
	Amdocs CES 7.5 1 Ratings 2% below category average	CSG Quote and Order - Ratings
Case management	10.01 Ratings	00 Ratings
Help desk management	5.01 Ratings	00 Ratings

Marketing Automation

Comparison of Marketing Automation features of Product A and Product B
	Amdocs CES 10.0 1 Ratings 25% above category average	CSG Quote and Order - Ratings
Lead management	10.01 Ratings	00 Ratings
Email marketing	10.01 Ratings	00 Ratings

CRM Project Management

Comparison of CRM Project Management features of Product A and Product B
	Amdocs CES 7.0 1 Ratings 9% below category average	CSG Quote and Order - Ratings
Task management	7.01 Ratings	00 Ratings
Billing and invoicing management	7.01 Ratings	00 Ratings
Reporting	7.01 Ratings	00 Ratings

CRM Reporting & Analytics

Comparison of CRM Reporting & Analytics features of Product A and Product B
	Amdocs CES 9.3 1 Ratings 20% above category average	CSG Quote and Order - Ratings
Forecasting	10.01 Ratings	00 Ratings
Pipeline visualization	10.01 Ratings	00 Ratings
Customizable reports	8.01 Ratings	00 Ratings

Customization

Comparison of Customization features of Product A and Product B
	Amdocs CES 7.0 1 Ratings 9% below category average	CSG Quote and Order - Ratings
Custom fields	6.01 Ratings	00 Ratings
Custom objects	6.01 Ratings	00 Ratings
Scripting environment	6.01 Ratings	00 Ratings
API for custom integration	10.01 Ratings	00 Ratings

Security

Comparison of Security features of Product A and Product B
	Amdocs CES 9.0 1 Ratings 7% above category average	CSG Quote and Order - Ratings
Single sign-on capability	9.01 Ratings	00 Ratings
Role-based user permissions	9.01 Ratings	00 Ratings

Social CRM

Comparison of Social CRM features of Product A and Product B
	Amdocs CES 10.0 1 Ratings 30% above category average	CSG Quote and Order - Ratings
Social data	10.01 Ratings	00 Ratings
Social engagement	10.01 Ratings	00 Ratings

Integrations with 3rd-party Software

Comparison of Integrations with 3rd-party Software features of Product A and Product B
	Amdocs CES 6.5 1 Ratings 14% below category average	CSG Quote and Order - Ratings
Marketing automation	6.01 Ratings	00 Ratings
Compensation management	7.01 Ratings	00 Ratings

Platform

Comparison of Platform features of Product A and Product B
	Amdocs CES 10.0 1 Ratings 28% above category average	CSG Quote and Order - Ratings
Mobile access	10.01 Ratings	00 Ratings

Best Alternatives
	Amdocs CES	CSG Quote and Order
Small Businesses	Salesmate Score 10.0 out of 10	QuoteWerks Score 9.6 out of 10
Medium-sized Companies	Creatio Score 9.1 out of 10	QuoteWerks Score 9.6 out of 10
Enterprises	Creatio Score 9.1 out of 10	SAP Sales Cloud Score 8.5 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Amdocs CES	CSG Quote and Order
Likelihood to Recommend	8.0 (1 ratings)	- (0 ratings)
Usability	8.0 (1 ratings)	- (0 ratings)
Support Rating	5.0 (1 ratings)	- (0 ratings)

User Testimonials
	Amdocs CES	CSG Quote and Order
Likelihood to Recommend	Amdocs Amdocs CES is well suited for organizations looking for robust and highly integrated CES tools, I would definitely recommend it for medium or large sized enterprises. Is less appropiate for small business that do not have a skilled team in place to operate it and doing maintenance. Incentivized Angelo Liriano Cepeda Business Developer & Key Account Manager Read full review	CSG No answers on this topic
Pros	Amdocs Modern User Interface Improved User Experience and Intuitiveness Highly scalable plattform Incentivized Angelo Liriano Cepeda Business Developer & Key Account Manager Read full review	CSG No answers on this topic
Cons	Amdocs Is a very robust service, but it could be more economically accessible It could have more features powered by AI, Auto-Typing, etc for data input into the platform Could improve Amdocs delivery center Incentivized Angelo Liriano Cepeda Business Developer & Key Account Manager Read full review	CSG No answers on this topic
Usability	Amdocs The most robust tool available on market, highly intuitive, scalable. But the process to start operations and customization is quite hard/complicated. Incentivized Angelo Liriano Cepeda Business Developer & Key Account Manager Read full review	CSG No answers on this topic
Support Rating	Amdocs Support is centralized in Israel, sometimes the time when we get answers are considered delayed compared with the price you are paying. Incentivized Angelo Liriano Cepeda Business Developer & Key Account Manager Read full review	CSG No answers on this topic
Alternatives Considered	Amdocs Amdocs CES is more robust, scalable and powerful. Although the project delivery method and high customizations / development to reach the final problemas are points of attention Incentivized Angelo Liriano Cepeda Business Developer & Key Account Manager Read full review	CSG No answers on this topic
Return on Investment	Amdocs It has empowered our organization to handle our customer requests without services interruption. The customization required to put the service operational, at the beginning, delayed some processes. Amdocs CES has helped driving innovation and aligns with our digital transformation objectives. Incentivized Angelo Liriano Cepeda Business Developer & Key Account Manager Read full review	CSG No answers on this topic
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