Amdocs CES vs. Netcracker OSS

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Amdocs CES
Score 9.3 out of 10
N/A
N/AN/A
Netcracker OSS
Score 7.0 out of 10
N/A
Netcracker offers operations support systems for telecoms.N/A
Pricing
Amdocs CESNetcracker OSS
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Amdocs CESNetcracker OSS
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Amdocs CESNetcracker OSS
Considered Both Products
Amdocs CES
Chose Amdocs CES
Amdocs CES is more robust, scalable and powerful. Although the project delivery method and high customizations / development to reach the final problemas are points of attention
Netcracker OSS

No answer on this topic

Top Pros
Top Cons
Features
Amdocs CESNetcracker OSS
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Amdocs CES
8.1
1 Ratings
5% above category average
Netcracker OSS
-
Ratings
Customer data management / contact management10.01 Ratings00 Ratings
Workflow management3.01 Ratings00 Ratings
Territory management7.01 Ratings00 Ratings
Opportunity management7.01 Ratings00 Ratings
Integration with email client (e.g., Outlook or Gmail)10.01 Ratings00 Ratings
Contract management10.01 Ratings00 Ratings
Quote & order management8.01 Ratings00 Ratings
Interaction tracking8.01 Ratings00 Ratings
Channel / partner relationship management10.01 Ratings00 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Amdocs CES
7.5
1 Ratings
0% above category average
Netcracker OSS
-
Ratings
Case management10.01 Ratings00 Ratings
Help desk management5.01 Ratings00 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Amdocs CES
10.0
1 Ratings
28% above category average
Netcracker OSS
-
Ratings
Lead management10.01 Ratings00 Ratings
Email marketing10.01 Ratings00 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Amdocs CES
7.0
1 Ratings
8% below category average
Netcracker OSS
-
Ratings
Task management7.01 Ratings00 Ratings
Billing and invoicing management7.01 Ratings00 Ratings
Reporting7.01 Ratings00 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Amdocs CES
9.3
1 Ratings
20% above category average
Netcracker OSS
-
Ratings
Forecasting10.01 Ratings00 Ratings
Pipeline visualization10.01 Ratings00 Ratings
Customizable reports8.01 Ratings00 Ratings
Customization
Comparison of Customization features of Product A and Product B
Amdocs CES
7.0
1 Ratings
8% below category average
Netcracker OSS
-
Ratings
Custom fields6.01 Ratings00 Ratings
Custom objects6.01 Ratings00 Ratings
Scripting environment6.01 Ratings00 Ratings
API for custom integration10.01 Ratings00 Ratings
Security
Comparison of Security features of Product A and Product B
Amdocs CES
9.0
1 Ratings
8% above category average
Netcracker OSS
-
Ratings
Single sign-on capability9.01 Ratings00 Ratings
Role-based user permissions9.01 Ratings00 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Amdocs CES
10.0
1 Ratings
32% above category average
Netcracker OSS
-
Ratings
Social data10.01 Ratings00 Ratings
Social engagement10.01 Ratings00 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Amdocs CES
6.5
1 Ratings
9% below category average
Netcracker OSS
-
Ratings
Marketing automation6.01 Ratings00 Ratings
Compensation management7.01 Ratings00 Ratings
Platform
Comparison of Platform features of Product A and Product B
Amdocs CES
10.0
1 Ratings
29% above category average
Netcracker OSS
-
Ratings
Mobile access10.01 Ratings00 Ratings
Best Alternatives
Amdocs CESNetcracker OSS
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10

No answers on this topic

Medium-sized Companies
Creatio
Creatio
Score 9.1 out of 10

No answers on this topic

Enterprises
Creatio
Creatio
Score 9.1 out of 10

No answers on this topic

All AlternativesView all alternativesView all alternatives
User Ratings
Amdocs CESNetcracker OSS
Likelihood to Recommend
8.0
(1 ratings)
-
(0 ratings)
Usability
8.0
(1 ratings)
-
(0 ratings)
Support Rating
5.0
(1 ratings)
-
(0 ratings)
User Testimonials
Amdocs CESNetcracker OSS
Likelihood to Recommend
Amdocs
Amdocs CES is well suited for organizations looking for robust and highly integrated CES tools, I would definitely recommend it for medium or large sized enterprises. Is less appropiate for small business that do not have a skilled team in place to operate it and doing maintenance.
Read full review
Netcracker, an NEC company
No answers on this topic
Pros
Amdocs
  • Modern User Interface
  • Improved User Experience and Intuitiveness
  • Highly scalable plattform
Read full review
Netcracker, an NEC company
No answers on this topic
Cons
Amdocs
  • Is a very robust service, but it could be more economically accessible
  • It could have more features powered by AI, Auto-Typing, etc for data input into the platform
  • Could improve Amdocs delivery center
Read full review
Netcracker, an NEC company
No answers on this topic
Usability
Amdocs
The most robust tool available on market, highly intuitive, scalable. But the process to start operations and customization is quite hard/complicated.
Read full review
Netcracker, an NEC company
No answers on this topic
Support Rating
Amdocs
Support is centralized in Israel, sometimes the time when we get answers are considered delayed compared with the price you are paying.
Read full review
Netcracker, an NEC company
No answers on this topic
Alternatives Considered
Amdocs
Amdocs CES is more robust, scalable and powerful. Although the project delivery method and high customizations / development to reach the final problemas are points of attention
Read full review
Netcracker, an NEC company
No answers on this topic
Return on Investment
Amdocs
  • It has empowered our organization to handle our customer requests without services interruption.
  • The customization required to put the service operational, at the beginning, delayed some processes.
  • Amdocs CES has helped driving innovation and aligns with our digital transformation objectives.
Read full review
Netcracker, an NEC company
No answers on this topic
ScreenShots