AMTdirect vs. Condo Control

I think for medium to large companies AMTDirect would be invaluable to have the "whole" picture of all properties at your finger tips. For smaller companies with 10 or fewer properties maybe not as "necessary".

It is well suited to a user community that is computer savvy. It is great for posting service requests because they can be done from a smartphone while walking through the building. Classified ads are helpful in allowing residents to rent parking spots or sell goods. The Survey feature is helpful for measuring the pulse of the community on different issues.

Incentivized

• AMTDirect allows for customization to your specific needs in a snapshot. One area I appreciate is that I am able to change most labels/field names to coincide with our specific naming conventions.
• AMTDirect has wonderful support. They respond very quickly and I always feel that I am important and matter to them.
• AMTDirect is always interested in what I would like to see added to be even more useful to my needs. They listen to me and strive to make those changes.

• We had a need to add ongoing repetetive calendar bookings for amenities for various clubs and groups. CCC quickly designed and implemented the changes we required to satisfy around 20 different clubs and groups for booking many events and amenities.
• This software provides one location to record all pertinent data for our condo. There are too many components here to mention them all.
• Some examples Include: building design drawings.
• Owner posted data from pets to parking details.
• Instant building wide communication.
• Access to rules, regulations, and procedures for all residents.
• Access to forms to submit to the board for various approvals.
• Condo Control Central has been very flexible and accomodating and developing whatever changes we have requested.

Incentivized

• Initially when I started using AMTDirect it was a little overwhelming because it is a lot of detail. At times I would like to see it a little more simplified. However, I will say they have over the past 6 years done that exactly. It is becoming more simplified to use, but with the same important outcomes.
• The software is much faster than it was when I initially started using it. Some of that might be resolved if there were some drag and drop type situations more I think.

• The home screen is not very modern. There are graphs and silly things on there.
• Emailing the help desk doesn't seem to work....an electronic response comes in but not an answer. If you call, you get a live agent immediately though.
• Everything else is great.

Incentivized

From my experience, AMTDirect does have a bit of a learning curve, but once you pass that curve the system has details and information that are vital to the decision process of lease negotiations, lease & facilities management as well as project management. I've said it a thousand times, AMTDirect is the only reason I am able to manage 50+ retail spaces by myself with regards to all of the above decisions.

I have had to contact CCC on a number of occasions and each time I was pleasantly surprised by their quick response and helpful information. They are always willing to help and make sure their clients are happy with information provided to them.

I have not listened to any of the on-line video or webinars, but I have used the "help" guides and they are very easy to understand and for the most part that is how I have taught myself to use features I have never utilized before.

The interface is clean and self explanatory. It is easy to operate and communication has been made so easy and secure.

Incentivized

• AMTDirect has positively impacted our company for the simple fact that 1 person is able to handle 54 properties with regards to lease management, maintenance/repair and projects for those locations. We were at the point of needing to hire additional help, but AMTDirect has made it possible to delay hiring additional employees until we grow a little more.
• AMTDirect has made it possible to be able for me to work from any where and not in an office with a bunch of files, because the information is at my fingertips. I am able to travel to our stores and still be able to take care of issues and answer important and at times timely questions.

• The software is extremely useful, once a residents is added to the system they receive an automatic welcome email with instructions on how to log in and the benefits of using the software to communicate with management and concierge.
• It is easy to download the contact information to print labels when doing a mail out.