Answerbase vs. Scribe

Scribe

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Answerbase	Score 10.0 out of 10	Mid-Size Companies (51-1,000 employees)	Answerbase is a knowledge management platform for customer support and e-commerce, allowing users to ask questions, receive quality answers, and browse content and articles to meet their demand for information about your products and services. Each system comes with administration and moderation tools that are designed to help companies customize, manage and grow an engaging platform. According to the vendor, advanced features like moderation, user group management, actionable content insights,…	$49 per month
Scribe	Score 10.0 out of 10	N/A	Scribe automatically creates step-by-step guides for any process completed on a computer. It captures mouse clicks and keystrokes and turns them into editable step-by-step instructions and screenshots instantly. Scribes can be shared to anyone via a link or in-app with team members. They can also be embedded in any other site or platform using HTML. Users can also download a Scribe as a PDF. A Scribe can also be edited in the future if a process changes, and the new version reflects…	$0 per month per user

Pricing

Answerbase

Scribe

Editions & Modules

Basic: $49
per month
Professional: $149
per month
Business: $399
per month
Enterprise: Quote
per year

Basic: $0
per month per user
Pro: $29
per month per user

Offerings

Pricing Offerings
Answerbase	Scribe
Free Trial
Yes	No
Free/Freemium Version
No	Yes
Premium Consulting/Integration Services
Yes	No

Entry-level Setup Fee

No setup fee

Additional Details

Answerbase Enterprise allows for 100% custom adaptations and developments to take whatever ideas, new functionalities or integration requirements you may have and make them a reality. Our knowledgeable team will manage setup, integration, and provide web-based education and training to make sure your team has all the tools and information they need to successfully manage and grow your site. Therefore, we organize a quote on a per customer basis only for customers interested in an Enterprise implementation.

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More Pricing Information

Community Pulse
	Answerbase	Scribe

Best Alternatives
	Answerbase	Scribe
Small Businesses	Front Score 9.1 out of 10	Coda by Grammarly Score 8.9 out of 10
Medium-sized Companies	RWS Tridion Sites Score 9.0 out of 10	Coda by Grammarly Score 8.9 out of 10
Enterprises	RWS Tridion Sites Score 9.0 out of 10	Coda by Grammarly Score 8.9 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Answerbase	Scribe
Likelihood to Recommend	10.0 (1 ratings)	10.0 (1 ratings)
Usability	- (0 ratings)	10.0 (1 ratings)

User Testimonials
	Answerbase	Scribe
Likelihood to Recommend	Lumin Creative We implemented a Q&A board since we felt this would be the best way to create high quality content for our team when discussing the next sales strategy process. Really aids customers who have purchased a product from our company to navigate any problems they experience as they can seamlessly check the community question board Increases networking opportunities Incentivized NB Nathan Brown Sales Manager Read full review	Scribe If you need to make any kind of instruction and your programmes are on Chrome you can document any procedure in a matter of minutes, you can then edit it and make extra notes and explain things in more detail. I can't think of any business that could not use this, unless IT block it Sandra Karamitelios Recruitment Specialist Read full review
Pros	Lumin Creative Increases your team to collaborate with each other as you are available to post questions that more people can answer to express and opinion or idea Browse existing community pages to see if your question has been answered Allows you to share relevant documents with specific staff Excellent customer service support team that are always on hand to help Incentivized NB Nathan Brown Sales Manager Read full review	Scribe No answers on this topic
Cons	Lumin Creative Onboarding checklist would be a great addition as setting up can be complicated Incentivized NB Nathan Brown Sales Manager Read full review	Scribe No answers on this topic
Usability	Lumin Creative No answers on this topic	Scribe The layout is easy to follow, when you are looking at their instructions they are very clear and easy to follow, the help section is easy. Once you have learned the control buttons it's very simple. Editing is very easy as you just click on the section, edit what you want. You can delete and copy easily Sandra Karamitelios Recruitment Specialist Read full review
Alternatives Considered	Lumin Creative Just from a personal viewpoint, I feel that the ease of use with Answerbase is amazing and with first class customer service support team, that could not be more friendlier and helpful. The decision was easy and they designed specific requirements that met our needs. It has really complemented our workforce and saved time. Incentivized NB Nathan Brown Sales Manager Read full review	Scribe No answers on this topic
Return on Investment	Lumin Creative Increased collaboration in the workplace Saved time on staff asking the same questions Provides customers a 'live' community to liaise with Incentivized NB Nathan Brown Sales Manager Read full review	Scribe No answers on this topic
ScreenShots	Answerbase Screenshots	Scribe Screenshots