Amazing product that has strong features and more importantly has great support with it. A must for any company
January 17, 2022

Amazing product that has strong features and more importantly has great support with it. A must for any company

Nathan Brown | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Answerbase

Answerbase answers any questions that members of the team may have. Once a question has been answered it allows others to view and thus saving time within the workplace.

It has excellent tools to moderate and collect results.

It is a really effective piece of software that saves time and resources within a busy company.
  • Increases your team to collaborate with each other as you are available to post questions that more people can answer to express and opinion or idea
  • Browse existing community pages to see if your question has been answered
  • Allows you to share relevant documents with specific staff
  • Excellent customer service support team that are always on hand to help
  • Onboarding checklist would be a great addition as setting up can be complicated
  • Community Q&A board is vital now to our organisation
  • Transparent pricing structure
  • Excellent customer service support team
  • Increased collaboration in the workplace
  • Saved time on staff asking the same questions
  • Provides customers a 'live' community to liaise with
  • SAP Customer Data Solutions (formerly Gigya)
Just from a personal viewpoint, I feel that the ease of use with Answerbase is amazing and with first class customer service support team, that could not be more friendlier and helpful. The decision was easy and they designed specific requirements that met our needs. It has really complemented our workforce and saved time.

Do you think Answerbase delivers good value for the price?


Are you happy with Answerbase's feature set?


Did Answerbase live up to sales and marketing promises?


Did implementation of Answerbase go as expected?


Would you buy Answerbase again?


SAP Customer Data Solutions (formerly Gigya), Zendesk Chat (formerly Zopim)
We implemented a Q&A board since we felt this would be the best way to create high quality content for our team when discussing the next sales strategy process.

Really aids customers who have purchased a product from our company to navigate any problems they experience as they can seamlessly check the community question board

Increases networking opportunities