Item: Answerbase
Rating: 10
Author: Nathan Brown

Overall Satisfaction with Answerbase

Use Cases and Deployment Scope

Answerbase answers any questions that members of the team may have. Once a question has been answered it allows others to view and thus saving time within the workplace.

It has excellent tools to moderate and collect results.

It is a really effective piece of software that saves time and resources within a busy company.

Pros and Cons

Pros

Increases your team to collaborate with each other as you are available to post questions that more people can answer to express and opinion or idea
Browse existing community pages to see if your question has been answered
Allows you to share relevant documents with specific staff
Excellent customer service support team that are always on hand to help

Cons

Onboarding checklist would be a great addition as setting up can be complicated

Most Important Features

Community Q&A board is vital now to our organisation
Transparent pricing structure
Excellent customer service support team

Return on Investment

Increased collaboration in the workplace
Saved time on staff asking the same questions
Provides customers a 'live' community to liaise with

Alternatives Considered

SAP Customer Data Solutions (formerly Gigya)

Just from a personal viewpoint, I feel that the ease of use with Answerbase is amazing and with first class customer service support team, that could not be more friendlier and helpful. The decision was easy and they designed specific requirements that met our needs. It has really complemented our workforce and saved time.

Key Insights

Do you think Answerbase delivers good value for the price?

Yes

Are you happy with Answerbase's feature set?

Yes

Did Answerbase live up to sales and marketing promises?

Did implementation of Answerbase go as expected?

Yes

Would you buy Answerbase again?

Yes

Other Software Used

SAP Customer Data Solutions (formerly Gigya), Zendesk Chat (formerly Zopim)

Likelihood to Recommend

We implemented a Q&A board since we felt this would be the best way to create high quality content for our team when discussing the next sales strategy process.

Really aids customers who have purchased a product from our company to navigate any problems they experience as they can seamlessly check the community question board

Increases networking opportunities

Comments

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Amazing product that has strong features and more importantly has great support with it. A must for any company