Anthology Encompass vs. Blackbaud Fundraiser Performance Management

Great for the simpler side of online transactions and not-so-complicated events. Is not as robust as other programs when trying to accomplish complex events (like a Homecoming weekend) that span multiple days and venues. It does require some level of expertise with the system to get the most out of it. It's less WYSIWYG and more coding/customization.

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I think there are better charitable relationship management platforms out there. BFPM serves a purpose, but it is an incomplete product for the hefty price tag it comes with. Certain aspects are billed as proprietary, like the MG EVI ratings, but they are inconsistent and often incorrect. BFPM has barely been updated in the decade I have been a user, which leads me to believe that the Blackbaud team is not innovating or devoting resources to enhancing/improving this product. It could stand a refresh to bring the entire product into the year 2022.

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• It allows us to create fields as needed.
• Creating an export of data is really easy.
• Merging of records is fairly simple.

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• User-friendly interface
• Accessible from anywhere
• Multi-level search and query functions
• Streamlined prospect data pages

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• User Interface, Clunky appearance.
• Can require deep customization.
• API can be fragile.

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• "MG EVI" scores are a sham
• Doesn't seamlessly translate over to Banner in certain areas
• Clunky 'new tab' functionality quickly floods entire browser window.

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It does not have the automation or event tools that we are desperately needing at this time.

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Includes nice features like click-through tracking, where an email recipient can click a link and land on a gift or RSVP page with their information pre-filled. Though it requires some back-end customization to really make it hum, in areas like user fields, taking the time to do the work allows for some really neat role-based experiences where certain criteria deliver a different experience to different individuals. However, those fields and roles require manual manipulation instead of automatic attribution.

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It is usually up and running.

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No integration.

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I usually get an accurate response to issues. Your service techs are knowledgeable in how the software works and is set up.

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N/A I've only attended webinar training, which is great when you are on live, not so much when watching a recording.

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Most are recorded, so questions that arise are not easy to get answered.

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Unknown. I wasn't here.

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Encompass provides the closest thing to a single-vendor service for many engagement activities. An entity like GiveCampus, while it excels at microcampaigns, is also highly limited to that functionality. Encompass offers Advancement offices the opportunity to manage one API, define a superuser, and extend features on an as-needed basis, customizing them to the user experience.

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BFPM has the advantage because it is designed to be user-facing and user-friendly. It is a simple website to learn to use and navigate, but that does not mean it is flawless. It helps me and my colleagues engage with the database in a more straightforward manner, without having to learn and remember various codes and queries.

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• Single solution for multiple options is a positive ROI. Only one vendor needed.
• Other vendors may excel in one area (like events), creating a trade-off between a single user experience and the use of multiple vendors.
• It can easily take in 10X the dollars vs. the annual cost.

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• MG EVI is not the end-all-be-all it was sold as
• Still requires use of Banner for certain info
• Helps streamline data entry by allowing gift officers to enter their own contacts.

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