Serves its purpose but we are looking for a new CRM
Updated June 29, 2023

Serves its purpose but we are looking for a new CRM

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Blackbaud Fundraiser Performance Management

We use Blackbaud Fundraiser Performance Management as our fundraising platform to track contacts, proposals, and portfolios. It serves as the more user-friendly database, being updated nightly by Banner which is where our entire organization's database is housed. BFPM helps frontline gift officers access their prospects and manage their relationships with relative ease.
  • User-friendly interface
  • Accessible from anywhere
  • Multi-level search and query functions
  • Streamlined prospect data pages
  • "MG EVI" scores are a sham
  • Doesn't seamlessly translate over to Banner in certain areas
  • Clunky 'new tab' functionality quickly floods entire browser window.
  • Contact entry
  • Proposal entry
  • Portfolio assignments and query
  • MG EVI is not the end-all-be-all it was sold as
  • Still requires use of Banner for certain info
  • Helps streamline data entry by allowing gift officers to enter their own contacts.
BFPM has the advantage because it is designed to be user-facing and user-friendly. It is a simple website to learn to use and navigate, but that does not mean it is flawless. It helps me and my colleagues engage with the database in a more straightforward manner, without having to learn and remember various codes and queries.

Do you think Blackbaud Fundraiser Performance Management delivers good value for the price?


Are you happy with Blackbaud Fundraiser Performance Management's feature set?


Did Blackbaud Fundraiser Performance Management live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Blackbaud Fundraiser Performance Management go as expected?


Would you buy Blackbaud Fundraiser Performance Management again?


I think there are better charitable relationship management platforms out there. BFPM serves a purpose, but it is an incomplete product for the hefty price tag it comes with. Certain aspects are billed as proprietary, like the MG EVI ratings, but they are inconsistent and often incorrect. BFPM has barely been updated in the decade I have been a user, which leads me to believe that the Blackbaud team is not innovating or devoting resources to enhancing/improving this product. It could stand a refresh to bring the entire product into the year 2022.