Anthology Encompass vs. Salesforce Agentforce Education

Great for the simpler side of online transactions and not-so-complicated events. Is not as robust as other programs when trying to accomplish complex events (like a Homecoming weekend) that span multiple days and venues. It does require some level of expertise with the system to get the most out of it. It's less WYSIWYG and more coding/customization.

Incentivized

I would say it's suited for a higher ED or K through 12 use case. If you're tracking anyone who is a learner, I would say it's still applicable for non-degree learning experiences. So even if you don't have a four year degree granting institution, but if you're not doing education, that's probably where I would say it's not really for you. Right. There's other products, other verticals like nonprofit cloud or financial services cloud you'd want to look at.

Incentivized

• Online Giving.
• Email Marketing.
• Biographical Updates.

Incentivized

• Great use of integrating across all aspects of enrollment.
• Easy to create tasks for counselors to remember to call prospective students and keep up to date on goals.
• Reporting is fabulous inside of Salesforce.
• All of the Apps in the App Exchange.

Incentivized

• A more inclusive duplicate identification tool would be great.
• QR tickets for event registrants would be great and move you into this century.
• Allowing more flexibility with event creation is vital to us at this time.
• Additional automation would be great. Email event info, then to those not registered, then a reminder to those registered. Now it is entirely manual throughout the entire process.

Incentivized

• Platform is so robust it can be overwhelming when starting a report from scratch
• Key words in the Search column have to be fairly specific
• Lot's of training is Salesforce Trailhead that it can be a bit daunting to decide what to learn about that is applicable to our organization

Incentivized

It does not have the automation or event tools that we are desperately needing at this time.

Incentivized

Includes nice features like click-through tracking, where an email recipient can click a link and land on a gift or RSVP page with their information pre-filled. Though it requires some back-end customization to really make it hum, in areas like user fields, taking the time to do the work allows for some really neat role-based experiences where certain criteria deliver a different experience to different individuals. However, those fields and roles require manual manipulation instead of automatic attribution.

Incentivized

It can be extremely user friendly and customizable - if you have the skills to do that. There are features - like records related opening in sub tabs - that make work more efficient. There is a definitely a steep learning curve when it comes to becoming a salesforce admin though.

Incentivized

It is usually up and running.

Incentivized

No integration.

Incentivized

I usually get an accurate response to issues. Your service techs are knowledgeable in how the software works and is set up.

Incentivized

People will respond on time even though Salesforce is such a large organization. This also includes various methods of getting support beyond just calling - they have dedicated reps, chat, chatter, etc that all make the experience more pleasant.

Incentivized

N/A I've only attended webinar training, which is great when you are on live, not so much when watching a recording.

Incentivized

Most are recorded, so questions that arise are not easy to get answered.

Incentivized

Unknown. I wasn't here.

Incentivized

Encompass provides the closest thing to a single-vendor service for many engagement activities. An entity like GiveCampus, while it excels at microcampaigns, is also highly limited to that functionality. Encompass offers Advancement offices the opportunity to manage one API, define a superuser, and extend features on an as-needed basis, customizing them to the user experience.

Incentivized

Salesforce.org Education Cloud has many different functionalities that do not revolve around just the assignment and grading aspect of a student's education. They provide ways for staff to communicate with students in real-time and provide additional support, such as mental health resources, which is incredibly important. Not only is the education aspect important, but providing resources to help a student in every aspect of life is possible on Salesforce and is very useful.

Incentivized

• Single solution for multiple options is a positive ROI. Only one vendor needed.
• Other vendors may excel in one area (like events), creating a trade-off between a single user experience and the use of multiple vendors.
• It can easily take in 10X the dollars vs. the annual cost.

Incentivized

• Positive: Our entire company is more aligned because while still complying with FERPA, the right people have access to student records while also having the correct permissions.
• Positive: we can integrate with our partners who also use Salesforce, while still complying with FERPA.
• Negative: we've needed to hire a Salesforce Development team with multiple people to accurately customize the tool to work for us.

Incentivized