Arctera Enterprise Vault vs. Metalogix Archive Manager

I recommend Enterprise Vault, especially over native Exchange archiving when: 1. You have, or may need litigation holds and searches 2. There is a need to archive and set defined retention periods for Journaling 3. You have lots of duplicate large emails that you want to get deduplication of 4. You need/ want to be able to search attachment in addition to emails 5. You want or need Litigation searches or archive retention to be handled by a team separate from your Email team

Incentivized

Archive Manager is very cost effective and much less expensive than Veritas Enterprise Vault. I use Archive Manager as protection from ransomware. This has saved me more than once where I can very rapidly restore encrypted files. It is also hardware agnostic and very flexible.

Incentivized

• EV FSA had 2 stubbing options. We ended up using the IE shortcut as the stub replacement on the file system. In the DFS environment using DFSR the IE shortcuts allowed us to quickly and easily archive the data while allowing users to still access their data via the web or stub format. We were also able to exclude certain folders from archiving like the dfsrprivate folder. The newer versions of EV 11 and up have a better user interface to access this content from the web.
• EV SharePoint implementation was pretty simple for us. Document Library archiving was pretty seamless. Archiving the different versions in sharepoint also helped further reduce total cost of storage.
• EV Exchange was a good addition to our archiving portfolio. In our case we did not use the stubbing mechanism. Instead, we used the vault cache methodology. We had the option to pull down the full archive versus just the header information. The concern at the time was how quickly we could update the vault cache on the client. We ended up scaling out our EV environment to ensure the push of data could get to all our clients since we were in the middle of a notes to exchange migration. Overall I was impressed with Vault Cache and its capabilities. I also liked the ability to manage the Vault Cache and perform resets where necessary from the web browser interface.
• We had EV FSA, SharePoint and Exchange as one single environment so we benefited from overall single instances of a file. Our backend systems were Netapp which we enabled deduplication for further improve storage savings. EV had a good SQL Reporting mechanism for Archiving and plenty of good canned reports.
• Speed of archiving data was pretty fast.

Incentivized

• Email archiving and retrieval - leaves a stub in the users mailbox so they can still see and retrieve emails directly from their mail client.
• Very little admin or maintenance required from IT.
• PST Scavenging - MAM has a tool that will hun the network for rogue PSTs, and import same into MAM so the PST can be deleted.
• The Metalogix team are one of the best support teams we've ever dealt with.
• Prompt, knowledgeable and friendly.

Incentivized

• The search function in the vault does not work very well.
• Cost. If not planned diligently, it might add to the overall cost.
• Not easy get a expert to address the issue fast.

Incentivized

• Archive Manager has a very steep learning curve. In some areas it seems unnecessarily complicated. You can either spend a great deal of time reading the never ending documentation or pay for their installation services.
• Metalogix was recently acquired by Quest. Since this transition, their support had greatly gone downhill. The last couple of times I have opened a ticket I have been asked for a service tag. Metalogix products do not have service tags and the front level techs seem to be unaware of this.

Incentivized

Symantec Enterprise is one of the best in the industry. We have already deployed their product to thousands of devices in the company and it would be a huge project to go through and change to an alternative product. We have also had much luck in dealing with their customer support. They have been very pleasant to deal with and their technical support has been quite knowledgeable in fixing our issues. This leaves us with very little reason to switch to a new product. We would have to see a significant amount of cost savings to switch to an alternative that offers all the same features and modules.

Customer support is great and I will typically work with the same representative every time. He is very knowledgeable in the product and has been with Metalogix for a long time. I am concerned how the acquisition from Quest will affect this. It seems like their pool of knowledgeable support representatives is small.

Incentivized

I haven't research any other software against Enterprise Vault. Office 365 automatically has archiving capabilities that we use in the cloud. In comparison to Office 365, I'd say Office 365 comes out on top. For one thing, we essentially don't have to manage it. It also seems to preform better. However, Enterprise Vault does very well if you have an on-premise email solution.

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Large enterprise scalablity.

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• Helps on the data management life-cycle, moving unused data to cheaper storage and/or deleting it after some time, if required.
• Also helps reducing the amount of data to be backed up on the active array.

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• MAM has enable us to tier our email storage intelligently between high speed SAN, Low Cost NAs and Amazon cloud.

Incentivized