Arctic Wolf Managed Detection and Response vs. Masergy

[Artic Wolf SOC-as-a-Service is] great if you don't have a large team nor the time to look at all the systems in your network. They monitor 24x7x365 taking that burden away from a reduced IT team.

Incentivized

I have used Masergy across a few different jobs, spanning over a decade and they have always come through with what they promised the solution has always had rock-solid stability and the team has always been present to address my questions and concerns.

Incentivized

• Monitoring 365 logins
• Monitoring Windows processes
• Active Directory monitoring

Incentivized

• Reliable - I don't receive many direct phone calls, but when I do I can be sure they'll pop up on my screen.
• Ease of use - Very easy to make and receive calls.
• Convenient - I can listen to and save my voicemails straight from the app.

Incentivized

• Too many independent dashboards to look at (they are working on consolidating)

Incentivized

• Clunky UI in some areas - Settings for example. You have to drop down boxes to get to your audio settings. This is time consuming while trying to fix your audio devices.
• No easy way to switch audio devices.
• No 'universal' text box to type a number in to dial. You have to click a tab. I sometimes type the number in the 'What's on your mind' box accidentally.

Incentivized

I cannot rate their support as I have never needed it.

Incentivized

Different product and covers the gaps our other products do not address. CheckPoint does not offer the same security monitoring on emails and AD accounts. Ninja One is used mainly as an RMM. Arctic Wolf is just another layer of security with detailed reports and options our other products do not have.

Incentivized

I have worked with Masergy for many years and what really keeps me as a customer is their fantastic partnership. No matter how quickly our business is growing or downsizing, no matter how quickly we have to pivot in another direction, Masergy has been a strong partner and has always been present to help us through situations.

Incentivized

• I have been informed about Zero days prior to vendors releasing information to the public which has allowed me to patch in advanced of the general release of the information

Incentivized

• Ability to use one number for multiple devices is great!
• You can shield your personal cell phone - great for personal device use companies.

Incentivized