Masergy - No complaints!
Scott Puhac | TrustRadius Reviewer
March 14, 2020

Masergy - No complaints!

Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Masergy

Masergy is being used by our entire organization. The business problem that it solves for is lack of communication avenues. With Masergy, I have the app on my PC and my cell phone, allowing calls to be answered on either. I no longer need to worry about missing a call if I am not at my desk.
  • Reliable - I don't receive many direct phone calls, but when I do I can be sure they'll pop up on my screen.
  • Ease of use - Very easy to make and receive calls.
  • Convenient - I can listen to and save my voicemails straight from the app.
  • Clunky UI in some areas - Settings for example. You have to drop down boxes to get to your audio settings. This is time consuming while trying to fix your audio devices.
  • No easy way to switch audio devices.
  • No 'universal' text box to type a number in to dial. You have to click a tab. I sometimes type the number in the 'What's on your mind' box accidentally.
  • Ability to use one number for multiple devices is great!
  • You can shield your personal cell phone - great for personal device use companies.
Masergy and Skype for Business are somewhat comparable, however Skype for Business had the additional functionality of chat, which was used quite often. Now that Skype is part of teams, it makes that product stronger. With teams, all my communications were internal and with Masergy my communications are external. I believe they pair well together, even with some overlap.
I cannot rate their support as I have never needed it.

Do you think Masergy delivers good value for the price?

Not sure

Are you happy with Masergy's feature set?

Yes

Did Masergy live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Masergy go as expected?

I wasn't involved with the implementation phase

Would you buy Masergy again?

Yes

Masergy is a great tool, however I don't know if it distinguishes itself apart from other VOIP tools. I believe Masergy would be more effective for end users that dial out often. I typically have meetings and use another tool, so Masergy is only used usually a few times a week for me.