AreTheyHappy vs. Cybereason Managed Detection & Response (MDR)

AreTheyHappy is perfectly suited for scenarios where groups have multiple review channels and are trying to keep track of them all. Client relationships are incredibly important, and so being able to communicate directly with guests is a vital part of building and maintaining those relationships. Using AreTheyHappy, we are able to understand the relationships as we are able to see analytics comparing review channels and seeing where our group stands, on all platforms. These analytics provide important insights into where we are succeeding, but also where we have room to improve. AreTheyHappy is also a very user-friendly platform. We are able to answer inquiries and respond to reviews in a timely manner, as well as provide reports internally that are perfectly aligned with what is happening on the platform. AreTheyHappy is a very well integrated tool that streamlines essential feedback.

Cybereason Managed Detection & Response is good if you are looking for an EDR solution with MDR from the same company and team, and your budget is low. Because other EDR's in the market are expensive, and the MDR services are also very expensive. As an EDR, it has almost 80% of the features of an EDR solution and is well suited if your environment has other tight security solutions. Such as if your users only work from office, then it is more suited because it does not have a web based URL filtering option, and that will hurt the organization if users also work from home because, in this case, you do not have any control via your firewall on users' PCs.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• AreTheyHappy provides a web-based platform that has every major review channel, allowing our marketing team to access all of our reviews in one place.
• AreTheyHappy provides detailed analytics based on all of our reviews channels, as well as our social media for the entire brand as well as each location. This allows us to compare between review channels, as well as location.
• AreTheyHappy has a "Tagging" tool, that allows you to separate reviews into detailed categories based on environment, sentiment, service, etc. This tagging tool also provides its own analytics, quantifying qualitative data. This informs us about potential new trends, as well as what the clients are looking for.

• It helps us in improved security overall
• It removes all the litter and never fails to miss a critical alert
• It remediates malops before a threat occurs in a faster way (detect -> triage -> remediate)
• The reporting it provides from head to toe is just beyond good

• AreTheyHappy provides a "Tagging" tool for each review, this tool allows you to group the reviews into detailed categories It is a very easy to use tool, however, it is time-consuming and it would be helpful if this function could be automated, or even have "suggested" tags that one could use.
• AreTheyHappy does not provide the correct GMT timezone. All of our reviews are timestamped incorrectly by at least an hour, this can create confusion at times.
• In AreTheyHappy, you can see the rating of your own business and can compare within the business by location, but it would be helpful to see where that stands in the industry. This could be overall, or for individual locations.

• The Cybereason Managed Detection & Response is good, but it has some room for improvement at the user and group management level. You cannot group users in Cybereason Managed Detection & Response. So if you have to apply a policy to a set of users, you have to do it one by one manually by finding the system names.
• The automation is less. No automation is searching for devices, such as network discovery. You do not know if it is installed on all devices or not from Cybereason Itself. You have to check it manually.
• There is no option to search for a user by username. You must know the device name to find the details.
• No web filtering option available. So you cannot block any URL from Cybereason Managed Detection & Response.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

I would like to rate it 7 out of 10 because it has some good features but it misses some important features as well. It has a robust monitoring capability from its agents installed on endpoints. The single agent is responsible for providing the event details, logs, update itself, apply policies, take actions as defined in policies and all. It's not a traditional antivirus. It is a modern EDR with AI capabilities. The things missing with this tool is IP?URL Block, and web traffic monitoring capabilities

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

The main reason for the selection of Cybereason is its cost and monitoring capabilities. Cybereason provide its solution at very low cost compared to TrendMicro and MS Defender for endpoints. Cybereason policies are very clear and provide all the details under one dashboard. We do not have to more to different pages. Also the policies are clearly defined. The main problem with MS Defender is that they were not providing MDR services on that time, I am not sure about the current situation

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• We have only been with AreTheyHappy for less than 6 months, so it is too early to say.

• Secures Network with strong and robust security with managed solution
• Guided response and root cause analysis for every malop so this is the best ROI we have we don't have to dig much it automatically gives all the relevant details which makes it best from others
• The Customer Service Support is best they have , they keep time tracking of cases , immediate responses, meetings, problem solving everything they provide is fabulous from support point of view
• In any issue engineers contact the user and gets the issue resolved and do good level of troubleshooting