Armor vs. Avast Secure Web Gateway (SWG)

Armor gives you what you need to be successful regardless of technical ability. If you can maintain the systems yourself, you are definitely ahead of the game with their service. If you're not prepared to configure and maintain the systems, they do a pretty good job of getting it set up during the onboarding process so that you don't need to dig into the technical guts too much. If you find yourself in over your head, their support staff can handle it for you in most cases.

Incentivized

I have been using [Avast Secure Web Gateway (SWG)] for a very long
time in my organization, it is very easy to use with having the interface
created on a very advanced module. Designed with much-modernized UI and dashboard
is very pleasing to use and to have the best experience on it.

Incentivized

• Security - we have requirements met right out of the box and the implementation of new resources is done with security in mind.
• Speed - We can scale resources easy and the infrastructure is fast and efficient.
• Responsiveness - Support tickets are handled very fast with almost immediate solutions.

Incentivized

• I have been using this platform in my organization for securing the network for a very long time and I am satisfied with their services and features.
• It helps me in blocking web threats before coming on the network automatically which saves my network from potential attack.
• Completely functional UI with having all the features to have a fast and secure working environment.

Incentivized

• Authentication and access against the secure messaging portal is overkill when the response I'm logging in to see merely says, "yes, we have your message. An agent will respond shortly". There should be an option to receive updates like this through email.
• The online portal that allows us to clone servers is very slow to respond. More than once I've spun up an additional server due to the lack of visual feedback on the initial request.
• The web application firewall does not seem to be sophisticated enough to differentiate between logged in administrators and end users. We use a CMS system which allows admins to create scripts. These often get barred by the WAF even though they are not malicious.

Incentivized

• The major drawback of using Avast secure web gateway that it sometimes slows down the system in blocking web threats.
• Secondly, it is hard to set up the first time as it takes a lot of effort and time to completely integrate with the system to make it fully functional.
• Starting scanning the web application and organizing network in the background which talks a lot of memory and slows down the other processes.

Incentivized

Approximately 50% of all messages we receive are automated. Either that an agent will be assigned, has been assigned, or a ticket is closed. I'd like to see more 'real' interaction, and less box ticking, though I appreciate process has to be followed. That's the one point off. Everything else is very good.

Incentivized

• I am facing a lot on my organization's websites that it shows a lot of ads on the screen which sometimes got a freeze on the page and takes the whole screen to play which is a lot of time-consuming and slows down the work.
• Avast Secure Web Gateway [(SWG)] is one of the best protection solutions available in the market to secure network traffic.

Incentivized