Armor vs. AWS CloudTrail

Armor gives you what you need to be successful regardless of technical ability. If you can maintain the systems yourself, you are definitely ahead of the game with their service. If you're not prepared to configure and maintain the systems, they do a pretty good job of getting it set up during the onboarding process so that you don't need to dig into the technical guts too much. If you find yourself in over your head, their support staff can handle it for you in most cases.

Incentivized

It is necessary to enable [AWS] Cloudtrail when using AWS in a production environment, otherwise you will not have any idea what is happening within your accounts. Third party monitoring applications will all require [AWS] CloudTrail to be enabled as well. I would not recommend it solely as a monitoring tool, to get the most out of it you must send the logs elsewhere. Either to Cloudwatch logs or a third party product.

Incentivized

• Security - we have requirements met right out of the box and the implementation of new resources is done with security in mind.
• Speed - We can scale resources easy and the infrastructure is fast and efficient.
• Responsiveness - Support tickets are handled very fast with almost immediate solutions.

Incentivized

• API Log
• User activity tracking
• Real-time alerts

Incentivized

• Authentication and access against the secure messaging portal is overkill when the response I'm logging in to see merely says, "yes, we have your message. An agent will respond shortly". There should be an option to receive updates like this through email.
• The online portal that allows us to clone servers is very slow to respond. More than once I've spun up an additional server due to the lack of visual feedback on the initial request.
• The web application firewall does not seem to be sophisticated enough to differentiate between logged in administrators and end users. We use a CMS system which allows admins to create scripts. These often get barred by the WAF even though they are not malicious.

Incentivized

• [In my experience] Cost can easily get out of control with multiple trails on full logging
• Logs can be difficult to decipher

Incentivized

Approximately 50% of all messages we receive are automated. Either that an agent will be assigned, has been assigned, or a ticket is closed. I'd like to see more 'real' interaction, and less box ticking, though I appreciate process has to be followed. That's the one point off. Everything else is very good.

Incentivized

I think in the end, CloudTrail has more features and you can dive deeper inside the logs so it depends on your usage and what you expect in the end to make the right choice, I would say that both tools are really useful and bring a lot of benefits to I.T. companies.

Incentivized

• Allows us to investigate any strange api actions
• Increases security
• Audit trail of changes made in AWS

Incentivized