Armor vs. Trend Micro Web Security

Armor gives you what you need to be successful regardless of technical ability. If you can maintain the systems yourself, you are definitely ahead of the game with their service. If you're not prepared to configure and maintain the systems, they do a pretty good job of getting it set up during the onboarding process so that you don't need to dig into the technical guts too much. If you find yourself in over your head, their support staff can handle it for you in most cases.

Incentivized

• Trend Micro Web Security helped us to protect our important data from being corrupt by viruses from internet.
• But in some cases Trend Micro Web Security is unable to detect virus or remove it.

Incentivized

• Security - we have requirements met right out of the box and the implementation of new resources is done with security in mind.
• Speed - We can scale resources easy and the infrastructure is fast and efficient.
• Responsiveness - Support tickets are handled very fast with almost immediate solutions.

Incentivized

• To scan our computer system to find viruses/malware or any other
• Provide web security in downloading data from internet
• protect from cyber security attacks

Incentivized

• Authentication and access against the secure messaging portal is overkill when the response I'm logging in to see merely says, "yes, we have your message. An agent will respond shortly". There should be an option to receive updates like this through email.
• The online portal that allows us to clone servers is very slow to respond. More than once I've spun up an additional server due to the lack of visual feedback on the initial request.
• The web application firewall does not seem to be sophisticated enough to differentiate between logged in administrators and end users. We use a CMS system which allows admins to create scripts. These often get barred by the WAF even though they are not malicious.

Incentivized

• Improve uninstalling process of Trend Micro Web Security
• Provide more powerful scan that can detect every viruses

Incentivized

Approximately 50% of all messages we receive are automated. Either that an agent will be assigned, has been assigned, or a ticket is closed. I'd like to see more 'real' interaction, and less box ticking, though I appreciate process has to be followed. That's the one point off. Everything else is very good.

Incentivized

While comparing Trend Micro Web Security to Kaspersky, it is easy to use Trend Micro Web Security compared to Kaspersky. Trend micro seems to find and stop numerous more viruses including things that are not viruses and moreover Trend Micro is better at malware protection.

Incentivized

• Protected our important data from viruses
• Various different version Trend Micro Web Security is providing according to our organization need

Incentivized