Armor vs. WithSecure Cloud Protection for Salesforce

Armor gives you what you need to be successful regardless of technical ability. If you can maintain the systems yourself, you are definitely ahead of the game with their service. If you're not prepared to configure and maintain the systems, they do a pretty good job of getting it set up during the onboarding process so that you don't need to dig into the technical guts too much. If you find yourself in over your head, their support staff can handle it for you in most cases.

Incentivized

This recommendation of F-Secure Cloud Protection for Salesforce is due to the fact that for about 2 years I have been using this protection tool to scan every document my clients download or send me. I have the necessary experience to know that this tool is the one you can ensure safety with quick scans and I always try to recommend it to everyone.

Incentivized

• Security - we have requirements met right out of the box and the implementation of new resources is done with security in mind.
• Speed - We can scale resources easy and the infrastructure is fast and efficient.
• Responsiveness - Support tickets are handled very fast with almost immediate solutions.

Incentivized

• Scheduled scans are a highly important function to prevent our important files from being damaged from all threats.
• The reports are another positive point because it shows us exactly all the details.
• Threat analysis is robust and ensures security.

Incentivized

• Authentication and access against the secure messaging portal is overkill when the response I'm logging in to see merely says, "yes, we have your message. An agent will respond shortly". There should be an option to receive updates like this through email.
• The online portal that allows us to clone servers is very slow to respond. More than once I've spun up an additional server due to the lack of visual feedback on the initial request.
• The web application firewall does not seem to be sophisticated enough to differentiate between logged in administrators and end users. We use a CMS system which allows admins to create scripts. These often get barred by the WAF even though they are not malicious.

Incentivized

• It is software that helps keep files, documents or any information safe, has everything in its place and has the necessary tools to fight threats.

Incentivized

Approximately 50% of all messages we receive are automated. Either that an agent will be assigned, has been assigned, or a ticket is closed. I'd like to see more 'real' interaction, and less box ticking, though I appreciate process has to be followed. That's the one point off. Everything else is very good.

Incentivized

• The security of files and documents has no price. F-Secure Cloud Protection for Salesforce is a necessity in the company because we manage to avoid threats with powerful analysis and scans in real-time, or in an automated way.

Incentivized